In a Windows 2003 domain with 40 domain users, one user on a Win7 pc suddenly has a problem. The Pc was installed last october new from dell. It runs Win7 pro. She has been the only user. Initially, I set her up as a local administrator on her pc and because of application requirements, I added her to domain login to the administrator group on her pc.
Today she mentioned last month, she logged in and her screen background came up black and normal desktop icons didn't display. Back then, she rebooted and the problem was resolved. Today the same problem ocurred and a reboot didn't help. I signed in her Pc as administrator and domain administrator and it looks perfect. I removed her domain profile from the Pc, retarted, added it back in and the same problem ocurred but now she has network access again with a black screen. I checked her domain profile and it looks perfect.
How to I resolve the problem?