Solved

Domain User profile problem

Posted on 2011-09-08
6
416 Views
Last Modified: 2012-05-12
In a Windows 2003 domain with 40 domain users, one user on a Win7 pc suddenly has a problem. The Pc was installed last october new from dell. It runs Win7 pro. She has been the only user. Initially, I set her up as a local administrator on her pc and because of application requirements, I added her to domain login to the administrator group on her pc.

Today she mentioned last month, she logged in and her screen background came up black and normal desktop icons didn't display. Back then, she rebooted and the problem was resolved. Today the same problem ocurred and a reboot didn't help. I signed in her Pc as administrator and domain administrator and it looks perfect. I removed her domain profile from the Pc, retarted, added it back in and the same problem ocurred but now she has network access again with a black screen. I checked her domain profile and it looks perfect.

How to I resolve the problem?
0
Comment
Question by:Tony Giangreco
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
6 Comments
 
LVL 27

Accepted Solution

by:
David-Howard earned 500 total points
ID: 36503977
Sounds like her profile may be corrupted. You can test this easily enough. Log on with your admin credentials, locate her profile in Explorer and rename to UserID_old (for example).
Then have her log on as she would normally to test.
If this works, all you need to do is then migrate the data from her old profile to the new (Desktop shortcuts, pst's, etc.)
0
 
LVL 4

Expert Comment

by:LHFoods
ID: 36504039
You might try installing UPHClean from MS.  It has been successful on our network to resolve profile issues.
0
 
LVL 66

Expert Comment

by:johnb6767
ID: 36504253
Not sure if this is applicable.... Worth mentioning....

The "Desktop Wallpaper" Group Policy setting is not applied in Windows 7 or in Windows Server 2008 R2
http://support.microsoft.com/kb/977944

Is background even being specified via policy? Same ones for each users?

"she logged in and her screen background came up black and normal desktop icons didn't display"

Task Bar and Start Menu/Systray appear ok?
0
Edgartown IT Case Study

Learn about Edgartown's quest to ensure the safety and security of the entire town's employee and citizen data. Read the case study!

 
LVL 25

Author Closing Comment

by:Tony Giangreco
ID: 36506192
This solution worked very well and very quick. Thanks.
0
 
LVL 27

Expert Comment

by:David-Howard
ID: 36506731
Glad I could help!
0
 
LVL 66

Expert Comment

by:johnb6767
ID: 36507125
Surprised it worked seond time around....  Glad youre fixed though.....
0

Featured Post

Online Training Solution

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action. Forget about retraining and skyrocket knowledge retention rates.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
While working, an annoying popup showing below will come and we cannot cancel or close it form the screen. The error message will come again and again.
This Micro Tutorial will teach you the basics of configuring your computer to improve its speed. It will also teach you how to disable programs that are running in the background simultaneously. This will be demonstrated using Windows 7 operating…
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.

728 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question