Domain User profile problem

In a Windows 2003 domain with 40 domain users, one user on a Win7 pc suddenly has a problem. The Pc was installed last october new from dell. It runs Win7 pro. She has been the only user. Initially, I set her up as a local administrator on her pc and because of application requirements, I added her to domain login to the administrator group on her pc.

Today she mentioned last month, she logged in and her screen background came up black and normal desktop icons didn't display. Back then, she rebooted and the problem was resolved. Today the same problem ocurred and a reboot didn't help. I signed in her Pc as administrator and domain administrator and it looks perfect. I removed her domain profile from the Pc, retarted, added it back in and the same problem ocurred but now she has network access again with a black screen. I checked her domain profile and it looks perfect.

How to I resolve the problem?
LVL 25
Tony GiangrecoAsked:
Who is Participating?

Improve company productivity with a Business Account.Sign Up

x
 
David-HowardConnect With a Mentor Commented:
Sounds like her profile may be corrupted. You can test this easily enough. Log on with your admin credentials, locate her profile in Explorer and rename to UserID_old (for example).
Then have her log on as she would normally to test.
If this works, all you need to do is then migrate the data from her old profile to the new (Desktop shortcuts, pst's, etc.)
0
 
LHFoodsCommented:
You might try installing UPHClean from MS.  It has been successful on our network to resolve profile issues.
0
 
johnb6767Commented:
Not sure if this is applicable.... Worth mentioning....

The "Desktop Wallpaper" Group Policy setting is not applied in Windows 7 or in Windows Server 2008 R2
http://support.microsoft.com/kb/977944

Is background even being specified via policy? Same ones for each users?

"she logged in and her screen background came up black and normal desktop icons didn't display"

Task Bar and Start Menu/Systray appear ok?
0
Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

 
Tony GiangrecoAuthor Commented:
This solution worked very well and very quick. Thanks.
0
 
David-HowardCommented:
Glad I could help!
0
 
johnb6767Commented:
Surprised it worked seond time around....  Glad youre fixed though.....
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.