Public Folders after 2003 -> 2010 migration AND a public folder restore.

Posted on 2011-09-08
Medium Priority
Last Modified: 2012-08-13
I was sent the following details from one of our remote sites requesting some help. They have a completely seperate AD/Exchange forest to us and are seeking help after migrating from exchange 2003 to 2010 and it seems somebody then did a restore of a corrupt public folder.
The info below is ALL I have so far, I will be going onsite late tomorrow or next week. I would apreciate your thoughts and comments.

I have anonomised it for security reasons but hopefully you can still follow.


Issues:  xDOMAINx.CO.UK: Address Book
Anyone using Outlook 2003 Fat clients are unable to email several hundred incorrectly imported contacts. The contacts where originally created approximately 1 month ago and have been replace, but older outlook clients are unable to get the new address book. A public folder restore has also occurred.  
Each time a user tries to download the address book they get a failure:

“MS Exchange Office Address Book”
Not downloading Office Address Book A server URL could not be located. 0x80004005

Send and receive sync error:

The default Global Address list within Exchange 2010 appears correct, public folder are working within clients (2003, 2010-and probably 2007) and web mail. The system folders appear to be the fault. A duplicate default/root system folder(s)?

Exchange 2010 Event Log Errors (CAS + HUB Server –SP-MAIL1)
Error MSExchangeTransport – Event ID 9217 Categorizer
More than one Active Directory object is configured with the recipient address IMCEAEX-_O=XYZ+20S+20AND+20W_OU=EXCHANGE+20ADMINISTRATIVE+20GROUP+20+28FYDIBOHF23SPDLT+29_CN=CONFIGURATION_CN=SERVERS_CN=SP-MAIL2_CN=MICROSOFT+20PUBLIC+20MDB@xDOMAINx.CO.UK. Messages to this recipient will be deferred until the configuration is corrected in Active Directory.

Error MSExchangeTransport – Event ID 9214 Categorizer

Exchange 2010 Event Log Errors (Mailbox Server –SP-MAIL2)
Error – MSExchangeMailboxAssistants –Event Error 14031 – FreeBusy Assistant
Unable to find freebusy public folder: EX:/O=XYZ S AND W/OU=EXCHANGE ADMINISTRATIVE GROUP (FYDIBOHF23SPDLT) on the server: SP-MAIL2.xDOMAINx.CO.UK for the user: John Doh:d373a72c-413a-4289-8865-5279f942a772:6d77d7df-0898-4b0d-be13-bf379717c56b:SP-MAIL2.xDOMAINx.CO.UK with legacy DN: /o=XYZ S AND W/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Doh Johnb092a11e

Error – MSExchangeMailboxAssistants –Event Error 14031 – FreeBusy Assistant
Unable to find freebusy public folder: EX:/O=XYZ S AND W/OU=XYZ SOMEWHERE ANYWHERE TR on the server: SP-MAIL3.xDOMAINx.CO.UK for the user: whats Liz:d99c1b42-6e2a-4133-8f2b-d74d12ba7957:9b991f0e-06d6-4bd0-b7a4-c16c8fa7cd48:SP-MAIL2.xDOMAINx.CO.UK with legacy DN: /o=XYZ S AND W/ou=XYZ SOMEWHERE ANYWHERE TR/cn=Recipients/cn=whats liz

 System Folders Exchange 2003 System Folder Exchange 2010 – SP-MAIL1 System Folder Exchange 2010 – SP-MAIL2 System Folder Exchange 2010 – SP-MAIL3

Many thanks guys, Thats all the info I have for now.....


Question by:Neil Russell
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
LVL 32

Accepted Solution

endital1097 earned 1500 total points
ID: 36516917
i would start by looking at the replicas for each of the system folders
i would also verify that there are no orphaned public folder databases
LVL 37

Author Closing Comment

by:Neil Russell
ID: 36719410
Ended up removing all reference to public folders and starting again

Featured Post

Get free NFR key for Veeam Availability Suite 9.5

Veeam is happy to provide a free NFR license (1 year, 2 sockets) to all certified IT Pros. The license allows for the non-production use of Veeam Availability Suite v9.5 in your home lab, without any feature limitations. It works for both VMware and Hyper-V environments

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

After hours on line I found a solution which pointed to the inherited Active Directory permissions . You have to give/allow permissions to the "Exchange trusted subsystem" for the user in the Active Directory...
Check out this step-by-step guide for using the newly updated Experts Exchange mobile app—released on May 30.
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
Suggested Courses

765 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question