Public Folders after 2003 -> 2010 migration AND a public folder restore.

Posted on 2011-09-08
Medium Priority
Last Modified: 2012-08-13
I was sent the following details from one of our remote sites requesting some help. They have a completely seperate AD/Exchange forest to us and are seeking help after migrating from exchange 2003 to 2010 and it seems somebody then did a restore of a corrupt public folder.
The info below is ALL I have so far, I will be going onsite late tomorrow or next week. I would apreciate your thoughts and comments.

I have anonomised it for security reasons but hopefully you can still follow.


Issues:  xDOMAINx.CO.UK: Address Book
Anyone using Outlook 2003 Fat clients are unable to email several hundred incorrectly imported contacts. The contacts where originally created approximately 1 month ago and have been replace, but older outlook clients are unable to get the new address book. A public folder restore has also occurred.  
Each time a user tries to download the address book they get a failure:

“MS Exchange Office Address Book”
Not downloading Office Address Book A server URL could not be located. 0x80004005

Send and receive sync error:

The default Global Address list within Exchange 2010 appears correct, public folder are working within clients (2003, 2010-and probably 2007) and web mail. The system folders appear to be the fault. A duplicate default/root system folder(s)?

Exchange 2010 Event Log Errors (CAS + HUB Server –SP-MAIL1)
Error MSExchangeTransport – Event ID 9217 Categorizer
More than one Active Directory object is configured with the recipient address IMCEAEX-_O=XYZ+20S+20AND+20W_OU=EXCHANGE+20ADMINISTRATIVE+20GROUP+20+28FYDIBOHF23SPDLT+29_CN=CONFIGURATION_CN=SERVERS_CN=SP-MAIL2_CN=MICROSOFT+20PUBLIC+20MDB@xDOMAINx.CO.UK. Messages to this recipient will be deferred until the configuration is corrected in Active Directory.

Error MSExchangeTransport – Event ID 9214 Categorizer

Exchange 2010 Event Log Errors (Mailbox Server –SP-MAIL2)
Error – MSExchangeMailboxAssistants –Event Error 14031 – FreeBusy Assistant
Unable to find freebusy public folder: EX:/O=XYZ S AND W/OU=EXCHANGE ADMINISTRATIVE GROUP (FYDIBOHF23SPDLT) on the server: SP-MAIL2.xDOMAINx.CO.UK for the user: John Doh:d373a72c-413a-4289-8865-5279f942a772:6d77d7df-0898-4b0d-be13-bf379717c56b:SP-MAIL2.xDOMAINx.CO.UK with legacy DN: /o=XYZ S AND W/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Doh Johnb092a11e

Error – MSExchangeMailboxAssistants –Event Error 14031 – FreeBusy Assistant
Unable to find freebusy public folder: EX:/O=XYZ S AND W/OU=XYZ SOMEWHERE ANYWHERE TR on the server: SP-MAIL3.xDOMAINx.CO.UK for the user: whats Liz:d99c1b42-6e2a-4133-8f2b-d74d12ba7957:9b991f0e-06d6-4bd0-b7a4-c16c8fa7cd48:SP-MAIL2.xDOMAINx.CO.UK with legacy DN: /o=XYZ S AND W/ou=XYZ SOMEWHERE ANYWHERE TR/cn=Recipients/cn=whats liz

 System Folders Exchange 2003 System Folder Exchange 2010 – SP-MAIL1 System Folder Exchange 2010 – SP-MAIL2 System Folder Exchange 2010 – SP-MAIL3

Many thanks guys, Thats all the info I have for now.....


Question by:Neil Russell
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LVL 32

Accepted Solution

endital1097 earned 1500 total points
ID: 36516917
i would start by looking at the replicas for each of the system folders
i would also verify that there are no orphaned public folder databases
LVL 37

Author Closing Comment

by:Neil Russell
ID: 36719410
Ended up removing all reference to public folders and starting again

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