outlook 2010 non cached mode reading pane/preview pane

i am setting up an vdi environment and am fine tuning setting.  I noticed when I loaded outlook for the first user it did start up in non cached mode which is what i want. It also has the reading/preview pane greyed out.  Is there a setting somewhere I am missing to allow use of the reading pane while in non cached mode.  I would think this feature is available as it is in OWA.
notasgoodasyouAsked:
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GovvyConnect With a Mentor Commented:
Start Outlook in Safe Mode (start->run->outlook.exe /safe) can you enable the reading pane? If yes, then try disabling all add-ins and enable them one by one (restarting Outlook each time) until you find the culprit.

It may also be a damaged view - you can try starting Outlook one time with the /cleanviews switch.
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