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Unable to sign into Lync Client with Automatic Configuration

Posted on 2011-09-08
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Last Modified: 2012-06-22
I'm unable to login to Lync with Automatic configuration from a PC.  When I try to sign in, I get the following message,"Cannot sign on to Lync.  Cannot sign in because the server is temporarily unavailable.  If the problem continues, please contact your support team.  

If I try connecting with a manual configuration by entering lyncpool.xxxxxxxx.net, it connects without a problem.
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Question by:hh_techservices
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4 Comments
 
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by:djjackfrwmml
djjackfrwmml earned 1500 total points
ID: 36505430
This is usually DNS

Did you set up the srv records on your public DNS?
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by:hh_techservices
ID: 36505622
Yes, all DNS records were added and ping-able from the PC.  I have the pool, admin, and sip and can ping them.  I also set up _sipinternaltls._tcp.xxxxxxxx.net and I was able to do the nslookup to find it.
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hh_techservices earned 0 total points
ID: 37612218
Just wanted to update this ticket. It was a certificate error that we had. Our internal domain is .net with our external domain being .com. So trying to get users to automatically log in had issues with the certificate looking for the .net login but they were doing .com also. After reworking the certificate all users are able to help.

We also had to make one change with the DNS and that would have been the main issue if we didn't mess the certificate up.
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by:hh_techservices
ID: 37628442
It was both DNS and certificate
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