Solved

Unable to sign into Lync Client with Automatic Configuration

Posted on 2011-09-08
4
1,233 Views
Last Modified: 2012-06-22
I'm unable to login to Lync with Automatic configuration from a PC.  When I try to sign in, I get the following message,"Cannot sign on to Lync.  Cannot sign in because the server is temporarily unavailable.  If the problem continues, please contact your support team.  

If I try connecting with a manual configuration by entering lyncpool.xxxxxxxx.net, it connects without a problem.
0
Comment
Question by:hh_techservices
  • 3
4 Comments
 
LVL 8

Assisted Solution

by:djjackfrwmml
djjackfrwmml earned 500 total points
ID: 36505430
This is usually DNS

Did you set up the srv records on your public DNS?
0
 
LVL 1

Author Comment

by:hh_techservices
ID: 36505622
Yes, all DNS records were added and ping-able from the PC.  I have the pool, admin, and sip and can ping them.  I also set up _sipinternaltls._tcp.xxxxxxxx.net and I was able to do the nslookup to find it.
0
 
LVL 1

Accepted Solution

by:
hh_techservices earned 0 total points
ID: 37612218
Just wanted to update this ticket. It was a certificate error that we had. Our internal domain is .net with our external domain being .com. So trying to get users to automatically log in had issues with the certificate looking for the .net login but they were doing .com also. After reworking the certificate all users are able to help.

We also had to make one change with the DNS and that would have been the main issue if we didn't mess the certificate up.
0
 
LVL 1

Author Closing Comment

by:hh_techservices
ID: 37628442
It was both DNS and certificate
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Back in July, I blogged about how Microsoft's new server pricing model, combined with the end of the Small Business Server package, would result in significant cost increases for many small businesses (see SBS End of Life: Microsoft Punishes Small B…
I have put this article together as i needed to get all the information that might be available already into one general document that could be referenced once without searching the Internet for the different pieces. I have had a few issues where…
Along with being a a promotional video for my three-day Annielytics Dashboard Seminor, this Micro Tutorial is an intro to Google Analytics API data.
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question