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2007 .ost moving from default location

Posted on 2011-09-08
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Last Modified: 2012-05-12
I have a user whose .ost file is moving its self to the desktop and not allowing the user to log into Outlook because of the location. i'm not sure what would cause this or where to start.

it is by default located at C:\documents and settings\jdoe\app data\microsoft\outlook\jdoe@company.com - Intermedia Exchange.ost

yesterday i deleted the users profile and rebuilt it having to download the 8GB+ .ost. The user called in stating it happened again today. I have not changed the default location of the file and we have no settings that should move this. This is a remote user and works from home

Any ideas would help, thanks all!
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Question by:awsnoc
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dj0rbit earned 2000 total points
ID: 36506127
have you tried rebuilding his windows profile?
login in as admin
rename the profile and have him relogin
setup outlook and see if the problem persist
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by:awsnoc
ID: 36506183
Not going to easily happen he is a director of my company and not really willing to flex. I am the helpdesk for a 200 man company, and google didn't really give me anything real to go off of w/o having to do registry edits, I was hoping that there was some kind of a setting in Outlook 2007/Office 2007 that i was missing?
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by:dj0rbit
ID: 36506281
could it be a rule he has set in outlook or windows task?
could be a virus moving the file?
what os is he running?
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Expert Comment

by:DFiorucci
ID: 37924532
I encountered a similar problem and was completely baffled, except the location of the ost was moved to C:\Documents and Settings\user\Start Menu\Programs\Startup\outlook.ost  I deleted the ost file in there, and then deleted the default mailbox, (Outlook), from the mail setup in the control panel.  I recreated it with a different name. As it was created I watched as the outlook.ost file was placed in the correct location. I hope this fixes this permanently, otherwise I also suspect some kind of corruption or virus.
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