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Error in Windows SBS 2011 Server Manager

Posted on 2011-09-08
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Last Modified: 2013-12-02
Hi Experts,

I just installed SBS 2011 Standard. Server manager doesn't seem to work as it should. When I open the program and click on roles or features, it starts collecting data for a few seconds and then results in an error.
In error details I find a call to a remote procedure failed.
Every time I try to this again it also results in the following error in the event viewer:

Faulting application name: TrustedInstaller.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc4b0
Faulting module name: ntdll.dll, version: 6.1.7600.16695, time stamp: 0x4cc7b325
Exception code: 0xc00000fd
Fault offset: 0x0000000000037fc3
Faulting process id: 0x2c3c
Faulting application start time: 0x01cc6e67eac2baee
Faulting application path: C:\Windows\servicing\TrustedInstaller.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 42686e16-da5b-11e0-9223-005056ab0000


Any ideas???
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Question by:NoraWil
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LVL 15

Expert Comment

by:Jeff Perkins
ID: 36506810
Have you run windows updates on this server?
If not, then try that, make sure to get all critical updates.
If you have, make sure they are all successfully installed. This issue is often the result of a failed update install.
If neither of these solves it, try reinstalling the server manager.
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Author Comment

by:NoraWil
ID: 36509588
Hi riteheer,

I suppose you're pointing in the right direction. Updates don't work either. WSUS works for all servers and client computer, except for the SBS server. Manual windows updates don't work either. The update program searches for ever for new updates.
How do I reinstall the server manager?
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LVL 15

Expert Comment

by:Jeff Perkins
ID: 36510161
  You will need to run the readiness tool, follow directions on this KB:
http://support.microsoft.com/kb/2461206
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Author Comment

by:NoraWil
ID: 36522647
Hi,


Thanks for the reply. I already downloaded and ran the readiness tool, but this isn't working either. There is no version for Windows SBS 2011, so I downloaded the version for Windows Server 2008 R2. The program starts and does the same thing als Windows Update. It runs in an infinite loop. I have let it run from friday till monday. Nothing happened.
I'm afraid a mail to Microsoft will be the only solution left.
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LVL 15

Expert Comment

by:Jeff Perkins
ID: 36523048
Yes, and with this being a new install, I think they may suggest doing a reload.... I'm afraid I'm out of suggestions, you can bump the question and get some experts involved who might have run across this.
Just click the 'request attention' link in the corner, lower right of question.
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Accepted Solution

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NoraWil earned 0 total points
ID: 36545064
I did cost me a lot of blood, sweat and tears, but I finally found a solution that worked for me. I didn’t find a complete solution on the Internet, but several hints pushed me in the right direction.
In almost every thread on this subject the expert suggested to use the Windows Readiness Tool, but in my case this didn’t work at all because this tool was started an infinite search for new installed updates. This search took more than 72 hours and then I cancelled it.
Someone on the Internet suggested to use MsConfig to start only the Microsoft services and disable all other services. I did this and then restarted the Windows Readiness Tool.
This time it ended after about 15 minutes saying there was a corrupt installation file. I can’t remember the name of the file, but it has of course something like kb12345 in it.
I manually downloaded the kb12345.msu update file, renamed it to kb12345.cab and used expand to unpack it’s contents in a temporary directory.

According to the instructions found on http://www.sevenforums.com/tutorials/108805-system-update-readiness-tool-checksur-log-file-analyzis.html I then copied all *.cat and *.mum files to the C:\Windows\Temp\CheckSur\Servicing\Packages folder, and all *.manifest files to C:\Windows\Temp\CheckSur\WinSxS\Manifests.
After that I ran the readiness tool again. This time it didn’t find any corrupt installations files.
Windows Update started to find new updates, server manager worked again.
All problems were solved.
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Author Closing Comment

by:NoraWil
ID: 36565483
The given tips were helpful, but I had tried their solutions already. At the end I think I worked it out almost all by myself.
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LVL 15

Expert Comment

by:Jeff Perkins
ID: 36546334
Nora,
  Awesome, I am glad you got it working. I'm sorry I wasn't more help to you.
  Don't forget to close the question out. You can do this by selecting your comment as the solution. Then you just have to make a note in teh comment box to see your solution.
 
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Author Comment

by:NoraWil
ID: 36546486
Thanks Riteheer. Like your website.
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