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RDP User Session Locks Up

Posted on 2011-09-08
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Last Modified: 2012-06-22
We recently starting using an RDP server (4069 gb mem, quad processors)
Issue: User's session locked up.
Could not access task bar to open Task Manager to stop processes.
She had two Excel documents and Outlook opened when the session froze.
It did not affect other users just her.
I logged in as RDP Admin and stopped processes so she could log in and reopen Excel documents but her task bar was still unuseable.
Her session became unlocked AFTER a time (5 or 10 minutes) but I don't know why.
Suggestions? Resolutions?
Thanks,
Lupe
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Question by:MHCIT
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by:ajjmunoz
ID: 36507242
Please provide the following information:

*what context is the whole situation (at work in the government - at school - at work private company)
*what you expect to accomplish if you get a "solution"
*what operating system (source and destination
*network situation (56k modem - DSL home internet - business fiber connection)


With that information, hopefully I (or somebody else) will be able to help you out.
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Author Comment

by:MHCIT
ID: 36524880
Work - Hospital
Expectation - The user will be able to operate normally without locking up!
OS - XP
Business network (1000baseT)
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ajjmunoz earned 2000 total points
ID: 36533595
Here is what I would do to troubleshoot and narrow down the root cause:

*I assume that since you posted the question here, that this issue is a recurring matter and not a "one time" problem. If not, then you may consider that the Windows machine was just temporarily acting up.

*also, if you could clarify "using RDP server"....how is it actually used?

1. check the event logs for any clues to what may have been causing the issues.
2. check the sytem time and date for incorrect configurations
3. if the machine has been added to the domain, remove it and then re-add it
4. reboot the machine (properly)
5. check that the machine has sufficient hardware resources (RAM, disk space, etc...)
6. to remove the user (profile) from the equation, you could RDP while someone else is logged in.
7. you could do a system file check from the command line [sfc /scannow] in a command prompt
8. probably your best bet would to do 2 things....A) delete the users account (saving her data) and then recreate the account B) repair office
9. look into the items listed above and the reply here.
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