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Outlook 2007 and 2010 delayed email delivery

Posted on 2011-09-08
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Last Modified: 2012-05-12
I've run the gamut with trying to figure out one of my user's recurring - delayed email delivery issue.  To summarize the problem in a nutshell, he sometimes has to close Outlook and re-open in order to "kick start" his inbound delivery (or transport).  The problem *appears* to be local or Outlook related as the behavior doesn't present in Outlook Web Access.  However, within the overall flat network, single domain, single server landscape, I have had isolated, single instance "murmers" from one or two Outlook 2010 users as well. The user in question is a much more severe/persistent case.  Here are the remedial steps I've taken:

- Cleared the Inbox Cache
- Upgraded Outlook (Office) from 2007 to 2010

This user was quiet for over a month until the problem was reported again today.  Any/all assistance appreciated.  Thanks.

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Question by:LTWadmin
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8 Comments
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 36506430
Uninstall any Anti-Virus software (temporarily) and then repair Outlook via Control Panel> Programs & Features.

Once repaired - see how it behaves and then if good, re-install the Anti-Virus software.
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Author Comment

by:LTWadmin
ID: 36506488
alanhardisty: thanks.  I did run a repair before (forgot to mention it) but I didn't uninstall the AV client.  Can I disable the client as opposed to uninstalling?
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 36506504
Disabling will still leave it's hooks buried into Outlook, so it isn't much help.  I understand the reluctance to uninstall AV, but it is the only way I'm afraid.

I would also consider a PST repair (scanpst.exe) if you are using a PST file.
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LVL 7

Expert Comment

by:OctInv
ID: 36506713
Whe you say you cleared the Inbox cache, do you mean you deleted the ost file?
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Author Comment

by:LTWadmin
ID: 36522752
OctInv: No.  Right or wrong in terms of appropriateness, I believe I tried this: http://www.ehow.com/how_5885680_empty-outlook-cache.html

General comment to all and of particularly peculiarity, an office mate of the the effected user in question began having the same exact problem with Outlook at the exact same time.  They are not sharing any Outlook resources.  Not sure if that's pertinent or helpful but thought I'd mention...
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 36522957
Still smacks of Anti-Virus interference.  Could be that an update on the server / client has caused the problem, so removal (temporarily) is highly recommended.
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Accepted Solution

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LTWadmin earned 0 total points
ID: 36600839
Upgraded the user to Office 2011.  Problem went away thanks.
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