Solved

slow dsl connection

Posted on 2011-09-08
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Last Modified: 2012-05-12
After 8 hours of ATT on site work it was determined that something in or about my pc slows down our internet connection. With my network card unplugged my admin will get about 2.5 mbps download. Plug in my network connection and she drops to .4 or .5.  When i am plugged in i get in the .4 or .5 speed. We have an att modem then a Linksys router. We swapped out routers and modem and no difference. It is my pc. It is a fairly new PC. I have AVG anti spyware. When i first got the pc i installed Zone ALarm. It was not a good match. Totally screwed up several things in connecting to internet. I have long ago uninstalled it using both uninstall and Zone Alarm program to remove all trace of program. When i hook up a lap top to my network connection the down load speed are good. I am using Vista home. I have disabled AVG and it makes no difference.
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Question by:kagoffice
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Expert Comment

by:madhatter5501
ID: 36506511
could be the driver on the pc's wireless card.  can you run a speed test from speedtest.net from both the pc and the laptop and post the results?
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Author Comment

by:kagoffice
ID: 36506552
I do not have a wireless card on my desktop pc.
My download speed on my desktop is .4 upload is .15
laptop (direct connect line taken from back of desktop) is 2.6 down and .42 up.
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Expert Comment

by:madhatter5501
ID: 36506571
oh wow, that is a difference.  is the laptop not using wireless then?
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Author Comment

by:kagoffice
ID: 36506591
no same dsl line from router. First plugged into my desktop -- crappy, then taken from there and plugged into laptop -- snappy
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Expert Comment

by:madhatter5501
ID: 36506605
try updating the driver on the pc for the network adapter and see if that helps?  If it is only the pc then it has to be some configuration on the pc
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Author Comment

by:kagoffice
ID: 36506617
ok how do i do that
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Author Comment

by:kagoffice
ID: 36506622
got it i think.
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Author Comment

by:kagoffice
ID: 36506640
if this is the right hardware and file.  up to date
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Expert Comment

by:madhatter5501
ID: 36506724
yes
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Accepted Solution

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jimbecher earned 500 total points
ID: 36506815
  The other possibility is that you have something running on that computer that is just continually uploading or downloading from the internet. Just non-stop when you first turn it in. One likely cause might be a virus or a rootkit. Is your virus software 100% up to date and running?

   Right click on your Local Area Connection properties and check the "ststus". It will give you real time send/receive statistics. If you aren't doing anything (no programs running) those statistics shouldn't increase very rapidly at all. If they do you either have a virus or something running in the backgroud that is sucking the life out of the internet.
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Author Comment

by:kagoffice
ID: 36506854

i do not find a Local Area Connection button on lower right of screen. I have a Network button. when i open that i am shown a map of my Local Area Connection 2- Network.  "Name" Pc - Gateway - Internet.

When i use the drop down box and ask for a network map of Local Area Connection it reports that "The adapter is not connected"
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Author Closing Comment

by:kagoffice
ID: 36506887
I did find a program that was running and when i killed it my time jumped up to over 2.5 on the download. Thanks
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Expert Comment

by:jimbecher
ID: 36506937
I am always curious. What program was it?
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Author Comment

by:kagoffice
ID: 36506950
utorrent
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Expert Comment

by:jimbecher
ID: 36506981
LOL! Good program. I use it a lot but it sucks my internet done to nothing too :)
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