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Troubleshooting TCP/IP network

If I am torubleshooting why a member of a company employee cannot log into the company's TCP/lP network, should I first PING the employers workstation or run WINIPCFG at the employee's workstation to troubleshoot the issue?
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1 Solution
ccharris1221Author Commented:
ccharris1221Author Commented:
The wireless encryption protocoal that uses TKIP to rotate through encryption keys is WPA2?
Fred MarshallPrincipalCommented:
Situation:  Employee can't "log in".  

That could mean a lot of things.  
First, you want to know if the employee's computer is connected to the network.
If that's all then you're done.

But, if by "log in" you mean logging into a network server or some such thing, then that comes next.

So, first,
Start / Run
cmd <enter>

In the command line window type:
ipconfig /all <enter>

You may have to scroll up but you should see the interface's
IP Address
Subnet Mask
Gateway Address
DNS Address

In fact, you could just paste the result here.

Then you might PING the gateway.
Do you get a response?
If so, the computer is connected.....

Then we'll see what's next.
Fred MarshallPrincipalCommented:
Is this employee trying to connect with wireless?  That's a bit more....
ccharris1221Author Commented:
No, not wih wireless.
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