Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

Troubleshooting TCP/IP network

Posted on 2011-09-08
5
Medium Priority
?
337 Views
Last Modified: 2012-05-12
If I am torubleshooting why a member of a company employee cannot log into the company's TCP/lP network, should I first PING the employers workstation or run WINIPCFG at the employee's workstation to troubleshoot the issue?
0
Comment
Question by:ccharris1221
  • 3
  • 2
5 Comments
 

Author Comment

by:ccharris1221
ID: 36507026
Hi
0
 

Author Comment

by:ccharris1221
ID: 36507044
The wireless encryption protocoal that uses TKIP to rotate through encryption keys is WPA2?
0
 
LVL 26

Accepted Solution

by:
Fred Marshall earned 2000 total points
ID: 36507129
Situation:  Employee can't "log in".  

That could mean a lot of things.  
First, you want to know if the employee's computer is connected to the network.
If that's all then you're done.

But, if by "log in" you mean logging into a network server or some such thing, then that comes next.

So, first,
Start / Run
cmd <enter>

In the command line window type:
ipconfig /all <enter>

You may have to scroll up but you should see the interface's
IP Address
Subnet Mask
Gateway Address
DNS Address

In fact, you could just paste the result here.

Then you might PING the gateway.
Do you get a response?
If so, the computer is connected.....

Then we'll see what's next.
0
 
LVL 26

Expert Comment

by:Fred Marshall
ID: 36507134
Is this employee trying to connect with wireless?  That's a bit more....
0
 

Author Comment

by:ccharris1221
ID: 36507189
No, not wih wireless.
0

Featured Post

Get quick recovery of individual SharePoint items

Free tool – Veeam Explorer for Microsoft SharePoint, enables fast, easy restores of SharePoint sites, documents, libraries and lists — all with no agents to manage and no additional licenses to buy.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Network ports are the threads that hold network communication together. They are an essential part of networking that can be easily ignore or misunderstood, my goals is to show those who don't have a strong network foundation how network ports opera…
Sometimes clients can lose connectivity with the Lotus Notes Domino Server, but there's not always an obvious answer as to why it happens.   Read this article to follow one of the first experiences I had with Lotus Notes on a client's machine, my…
Michael from AdRem Software outlines event notifications and Automatic Corrective Actions in network monitoring. Automatic Corrective Actions are scripts, which can automatically run upon discovery of a certain undesirable condition in your network.…
Monitoring a network: why having a policy is the best policy? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the enormous benefits of having a policy-based approach when monitoring medium and large networks. Software utilized in this v…
Suggested Courses
Course of the Month13 days, 7 hours left to enroll

581 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question