Solved

Troubleshooting TCP/IP network

Posted on 2011-09-08
5
330 Views
Last Modified: 2012-05-12
If I am torubleshooting why a member of a company employee cannot log into the company's TCP/lP network, should I first PING the employers workstation or run WINIPCFG at the employee's workstation to troubleshoot the issue?
0
Comment
Question by:ccharris1221
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 

Author Comment

by:ccharris1221
ID: 36507026
Hi
0
 

Author Comment

by:ccharris1221
ID: 36507044
The wireless encryption protocoal that uses TKIP to rotate through encryption keys is WPA2?
0
 
LVL 26

Accepted Solution

by:
Fred Marshall earned 500 total points
ID: 36507129
Situation:  Employee can't "log in".  

That could mean a lot of things.  
First, you want to know if the employee's computer is connected to the network.
If that's all then you're done.

But, if by "log in" you mean logging into a network server or some such thing, then that comes next.

So, first,
Start / Run
cmd <enter>

In the command line window type:
ipconfig /all <enter>

You may have to scroll up but you should see the interface's
IP Address
Subnet Mask
Gateway Address
DNS Address

In fact, you could just paste the result here.

Then you might PING the gateway.
Do you get a response?
If so, the computer is connected.....

Then we'll see what's next.
0
 
LVL 26

Expert Comment

by:Fred Marshall
ID: 36507134
Is this employee trying to connect with wireless?  That's a bit more....
0
 

Author Comment

by:ccharris1221
ID: 36507189
No, not wih wireless.
0

Featured Post

What, When and Where - Security Threats from Q1

Join Corey Nachreiner, CTO, and Marc Laliberte, Information Security Threat Analyst, on July 26th as they explore their key findings from the first quarter of 2017.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

As dyndns has reduced the capabilities of the free service, I looked around for other free providers of Dynamic DNS service. After testing several I decided to move my DNS hosting to Hurricane Electric as then domains that require dynamic hostnam…
David Varnum recently wrote up his impressions of PRTG, based on a presentation by my colleague Christian at Tech Field Day at VMworld in Barcelona. Thanks David, for your detailed and honest evaluation!
NetCrunch network monitor is a highly extensive platform for network monitoring and alert generation. In this video you'll see a live demo of NetCrunch with most notable features explained in a walk-through manner. You'll also get to know the philos…
Monitoring a network: why having a policy is the best policy? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the enormous benefits of having a policy-based approach when monitoring medium and large networks. Software utilized in this v…
Suggested Courses
Course of the Month11 days, 1 hour left to enroll

631 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question