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Troubleshooting TCP/IP network

Posted on 2011-09-08
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Last Modified: 2012-05-12
If I am torubleshooting why a member of a company employee cannot log into the company's TCP/lP network, should I first PING the employers workstation or run WINIPCFG at the employee's workstation to troubleshoot the issue?
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Question by:ccharris1221
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5 Comments
 

Author Comment

by:ccharris1221
ID: 36507026
Hi
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Author Comment

by:ccharris1221
ID: 36507044
The wireless encryption protocoal that uses TKIP to rotate through encryption keys is WPA2?
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Accepted Solution

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Fred Marshall earned 2000 total points
ID: 36507129
Situation:  Employee can't "log in".  

That could mean a lot of things.  
First, you want to know if the employee's computer is connected to the network.
If that's all then you're done.

But, if by "log in" you mean logging into a network server or some such thing, then that comes next.

So, first,
Start / Run
cmd <enter>

In the command line window type:
ipconfig /all <enter>

You may have to scroll up but you should see the interface's
IP Address
Subnet Mask
Gateway Address
DNS Address

In fact, you could just paste the result here.

Then you might PING the gateway.
Do you get a response?
If so, the computer is connected.....

Then we'll see what's next.
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LVL 26

Expert Comment

by:Fred Marshall
ID: 36507134
Is this employee trying to connect with wireless?  That's a bit more....
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Author Comment

by:ccharris1221
ID: 36507189
No, not wih wireless.
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