Solved

Troubleshooting TCP/IP network

Posted on 2011-09-08
5
323 Views
Last Modified: 2012-05-12
If I am torubleshooting why a member of a company employee cannot log into the company's TCP/lP network, should I first PING the employers workstation or run WINIPCFG at the employee's workstation to troubleshoot the issue?
0
Comment
Question by:ccharris1221
  • 3
  • 2
5 Comments
 

Author Comment

by:ccharris1221
ID: 36507026
Hi
0
 

Author Comment

by:ccharris1221
ID: 36507044
The wireless encryption protocoal that uses TKIP to rotate through encryption keys is WPA2?
0
 
LVL 25

Accepted Solution

by:
Fred Marshall earned 500 total points
ID: 36507129
Situation:  Employee can't "log in".  

That could mean a lot of things.  
First, you want to know if the employee's computer is connected to the network.
If that's all then you're done.

But, if by "log in" you mean logging into a network server or some such thing, then that comes next.

So, first,
Start / Run
cmd <enter>

In the command line window type:
ipconfig /all <enter>

You may have to scroll up but you should see the interface's
IP Address
Subnet Mask
Gateway Address
DNS Address

In fact, you could just paste the result here.

Then you might PING the gateway.
Do you get a response?
If so, the computer is connected.....

Then we'll see what's next.
0
 
LVL 25

Expert Comment

by:Fred Marshall
ID: 36507134
Is this employee trying to connect with wireless?  That's a bit more....
0
 

Author Comment

by:ccharris1221
ID: 36507189
No, not wih wireless.
0

Featured Post

Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I see many questions here on Experts Exchange regarding switch port configurations and trunks. This article is meant for beginners in the subject to help to get basic knowledge about Virtual Local Area Network (VLAN (http://en.wikipedia.org/wiki/Vir…
As dyndns has reduced the capabilities of the free service, I looked around for other free providers of Dynamic DNS service. After testing several I decided to move my DNS hosting to Hurricane Electric as then domains that require dynamic hostnam…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
In this tutorial you'll learn about bandwidth monitoring with flows and packet sniffing with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're interested in additional methods for monitoring bandwidt…

929 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now