Solved

Where are the 15 trojans that Eset Smart Security found?

Posted on 2011-09-08
3
769 Views
Last Modified: 2012-06-27
Where are the 15 trojans that Eset Smart Security found?

I POP3-downloaded e-mails from my webmail at Just Host to Outlook 2003. During download, I received warning messages from Eset Smart Security about a total of 15 Trojans in those e-mail messages. But I can not find these now. And now, when I move a folder in Outlook 2003 to another folder, it goes very slowly. So I'm afraid that it's because these Trojans have infected my laptop now.

I have a logfile in Eset and I can view the 15 Trojans there, but no path to them is displayed.
0
Comment
Question by:hermesalpha
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 

Author Comment

by:hermesalpha
ID: 36507966
The 15 Trojans are in Outlook, I can view them there. But I think Eset Smart Security quarantined them. Anyway, I need to navigate to these 15 files so I can wipe them away with White Canyon's Secure Clean.
0
 
LVL 30

Accepted Solution

by:
Sudeep Sharma earned 250 total points
ID: 36511999
This link would help you in deleting the files in the Quarantine

http://kb.eset.com/esetkb/index?page=content&id=SOLN2150

Sudeep
0
 
LVL 64

Assisted Solution

by:btan
btan earned 250 total points
ID: 36518175
Not sure if this is this is the latest path ....Every user has a dedicated quarantine folder, files quarantined under the local system account are stored in the ""C:\WINDOWS\system32\config\systemprofile\Application Data\Eset\Quarantine" folder. It may be a hidden folder so turn on the explorer folder view option to reveal the hidden. For deletion, better to go thru the UI suggested by Sudeep

The command line would be useful to scan with defined option on where you will want the quarantine path or even not to copy infected file into quarantine folder. But suggest stay with what was provided as default since it will be guarded by AV.

http://kb.eset.com/esetkb/index?page=content&id=SOLN2285
0

Featured Post

Increase Agility with Enabled Toolchains

Connect your existing build, deployment, management, monitoring, and collaboration platforms. From Puppet to Chef, HipChat to Slack, ServiceNow to JIRA, Splunk to New Relic and beyond, hand off data between systems to engage the right people.

Connect with xMatters.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will help to fix the below error for MS Exchange server 2010 I. Out Of office not working II. Certificate error "name on the security certificate is invalid or does not match the name of the site" III. Make Internal URLs and External…
Article by: Justin
In light of the WannaCry ransomware attack that affected millions of Windows machines, you might wonder if your Mac needs protecting. Yes, it does and here is how to do it.
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

687 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question