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exchange2010/outlook 2007 - new emails/groups not in OAB

Posted on 2011-09-09
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Last Modified: 2012-05-12
We have recently moved over to exchange2010
It seems that our newly created email accounts and distribution groups are not appearing in some of our users outlook address book. I have discovered that this is due to an issue with the exchange cached mode. If the user has the cache mode “on”, any new email addresses/groups do not appear in the address book. If I turn the caching off then the new addresses appear again.

How I rectify this issue so that the addresses appear whether caching is on or off??  
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Question by:gpersand
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Expert Comment

by:IanMurphy
ID: 36508781
You have a problem with offline address book generation. This is a common problem and hits exchange servers at some point or another.

A quick search for 'exchange offline address book regeneration' will show up hundreds of articles. I can't recommend one in particular but its pretty simple to resolve generally.

Ian
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Author Comment

by:gpersand
ID: 36509220
I have tried to use the - send and recieve - download address book option but it fails.
I guess this is causing the problem. Any thoughts on whats causing the update to malfunction?
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IanMurphy earned 2000 total points
ID: 36509227
You need to regenerate the offline addressbook on the server. It has nothing to do with outlook.
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Author Comment

by:gpersand
ID: 36509237
can I do this during working hours as I dont want any downtime?
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Expert Comment

by:IanMurphy
ID: 36509244
yes.
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Author Comment

by:gpersand
ID: 36509372
Ill just get the ok from my boss as he may want me to do it after hours.
I can see that we are actually still using the OAB from our old exchange server. Not sure why as I didnt set up but will look into that also if the rebuild does not work.
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Author Comment

by:gpersand
ID: 36509754
I have rebuilt the database and now its working fine. Thanks soo much!!
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