Solved

exchange2010/outlook 2007 - new emails/groups not in OAB

Posted on 2011-09-09
7
333 Views
Last Modified: 2012-05-12
We have recently moved over to exchange2010
It seems that our newly created email accounts and distribution groups are not appearing in some of our users outlook address book. I have discovered that this is due to an issue with the exchange cached mode. If the user has the cache mode “on”, any new email addresses/groups do not appear in the address book. If I turn the caching off then the new addresses appear again.

How I rectify this issue so that the addresses appear whether caching is on or off??  
0
Comment
Question by:gpersand
  • 4
  • 3
7 Comments
 
LVL 6

Expert Comment

by:IanMurphy
ID: 36508781
You have a problem with offline address book generation. This is a common problem and hits exchange servers at some point or another.

A quick search for 'exchange offline address book regeneration' will show up hundreds of articles. I can't recommend one in particular but its pretty simple to resolve generally.

Ian
0
 

Author Comment

by:gpersand
ID: 36509220
I have tried to use the - send and recieve - download address book option but it fails.
I guess this is causing the problem. Any thoughts on whats causing the update to malfunction?
0
 
LVL 6

Accepted Solution

by:
IanMurphy earned 500 total points
ID: 36509227
You need to regenerate the offline addressbook on the server. It has nothing to do with outlook.
0
NAS Cloud Backup Strategies

This article explains backup scenarios when using network storage. We review the so-called “3-2-1 strategy” and summarize the methods you can use to send NAS data to the cloud

 

Author Comment

by:gpersand
ID: 36509237
can I do this during working hours as I dont want any downtime?
0
 
LVL 6

Expert Comment

by:IanMurphy
ID: 36509244
yes.
0
 

Author Comment

by:gpersand
ID: 36509372
Ill just get the ok from my boss as he may want me to do it after hours.
I can see that we are actually still using the OAB from our old exchange server. Not sure why as I didnt set up but will look into that also if the rebuild does not work.
0
 

Author Comment

by:gpersand
ID: 36509754
I have rebuilt the database and now its working fine. Thanks soo much!!
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
A list of top three free exchange EDB viewers that helps the user to extract a mailbox from an unmounted .edb file and get a clear preview of all emails & other items with just a single click on mailboxes.
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager

820 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question