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exchange2010/outlook 2007 - new emails/groups not in OAB

We have recently moved over to exchange2010
It seems that our newly created email accounts and distribution groups are not appearing in some of our users outlook address book. I have discovered that this is due to an issue with the exchange cached mode. If the user has the cache mode “on”, any new email addresses/groups do not appear in the address book. If I turn the caching off then the new addresses appear again.

How I rectify this issue so that the addresses appear whether caching is on or off??  
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gpersand
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gpersand
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1 Solution
 
IanMurphyCommented:
You have a problem with offline address book generation. This is a common problem and hits exchange servers at some point or another.

A quick search for 'exchange offline address book regeneration' will show up hundreds of articles. I can't recommend one in particular but its pretty simple to resolve generally.

Ian
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gpersandAuthor Commented:
I have tried to use the - send and recieve - download address book option but it fails.
I guess this is causing the problem. Any thoughts on whats causing the update to malfunction?
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IanMurphyCommented:
You need to regenerate the offline addressbook on the server. It has nothing to do with outlook.
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gpersandAuthor Commented:
can I do this during working hours as I dont want any downtime?
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IanMurphyCommented:
yes.
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gpersandAuthor Commented:
Ill just get the ok from my boss as he may want me to do it after hours.
I can see that we are actually still using the OAB from our old exchange server. Not sure why as I didnt set up but will look into that also if the rebuild does not work.
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gpersandAuthor Commented:
I have rebuilt the database and now its working fine. Thanks soo much!!
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