exchange2010/outlook 2007 - new emails/groups not in OAB

Posted on 2011-09-09
Last Modified: 2012-05-12
We have recently moved over to exchange2010
It seems that our newly created email accounts and distribution groups are not appearing in some of our users outlook address book. I have discovered that this is due to an issue with the exchange cached mode. If the user has the cache mode “on”, any new email addresses/groups do not appear in the address book. If I turn the caching off then the new addresses appear again.

How I rectify this issue so that the addresses appear whether caching is on or off??  
Question by:gpersand
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3

Expert Comment

ID: 36508781
You have a problem with offline address book generation. This is a common problem and hits exchange servers at some point or another.

A quick search for 'exchange offline address book regeneration' will show up hundreds of articles. I can't recommend one in particular but its pretty simple to resolve generally.


Author Comment

ID: 36509220
I have tried to use the - send and recieve - download address book option but it fails.
I guess this is causing the problem. Any thoughts on whats causing the update to malfunction?

Accepted Solution

IanMurphy earned 500 total points
ID: 36509227
You need to regenerate the offline addressbook on the server. It has nothing to do with outlook.
Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.


Author Comment

ID: 36509237
can I do this during working hours as I dont want any downtime?

Expert Comment

ID: 36509244

Author Comment

ID: 36509372
Ill just get the ok from my boss as he may want me to do it after hours.
I can see that we are actually still using the OAB from our old exchange server. Not sure why as I didnt set up but will look into that also if the rebuild does not work.

Author Comment

ID: 36509754
I have rebuilt the database and now its working fine. Thanks soo much!!

Featured Post

Salesforce Has Never Been Easier

Improve and reinforce salesforce training & adoption using WalkMe's digital adoption platform. Start saving on costly employee training by creating fast intuitive Walk-Thrus for Salesforce. Claim your Free Account Now

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Unified and professional email signatures help maintain a consistent company brand image to the outside world. This article shows how to create an email signature in Exchange Server 2010 using a transport rule and how to overcome native limitations …
If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
This video discusses moving either the default database or any database to a new volume.
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Suggested Courses

632 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question