troubleshooting Question

exchange2010/outlook 2007 - new emails/groups not in OAB

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gpersand asked on
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We have recently moved over to exchange2010
It seems that our newly created email accounts and distribution groups are not appearing in some of our users outlook address book. I have discovered that this is due to an issue with the exchange cached mode. If the user has the cache mode “on”, any new email addresses/groups do not appear in the address book. If I turn the caching off then the new addresses appear again.

How I rectify this issue so that the addresses appear whether caching is on or off??  
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