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No Recipients in Message Tracking

Posted on 2011-09-09
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Last Modified: 2012-06-22
Hi,

Got an email from someone today saying to ignore their earlier email.  What email?  I looked at the message tracking on the exchange server and there is in-fact a receive event at the right time, with the correct message subject, but no one got the email?  The recipients field (in message tracking)is blank, which is why I'm guessing no-one got the email.  In-fact there are two email sent from this person this morning without recipient information.  All subsequent emails from this sender have recipient information however.  I should point out that this is an external email.  Has anyone got any idea how this has happened.  Is it a fault with the sender, or my exchange?

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Question by:nick210577
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LVL 11

Expert Comment

by:stefor
ID: 36509434
The e-mails may have bcc-recipients on them, which could cause them to have no recipient and no cc-recipients and still be delivered.

Unless you check the senders original e-mail it's hard to find out which recipients he/she sent to using bcc.
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Expert Comment

by:karllangston
ID: 36509871
They may have initiated a recall of the message from their outlook?
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LVL 11

Expert Comment

by:stefor
ID: 36916545
Is this still an issue?
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Accepted Solution

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nick210577 earned 0 total points
ID: 37182712
The emails were forwarded to the Quarantine mailbox by the exchange spam settings.  Not very obvious, but eventually found them
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Author Closing Comment

by:nick210577
ID: 37199782
Either change the spam scores or look in the qurantine folder more often
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