?
Solved

No Recipients in Message Tracking

Posted on 2011-09-09
5
Medium Priority
?
1,502 Views
Last Modified: 2012-06-22
Hi,

Got an email from someone today saying to ignore their earlier email.  What email?  I looked at the message tracking on the exchange server and there is in-fact a receive event at the right time, with the correct message subject, but no one got the email?  The recipients field (in message tracking)is blank, which is why I'm guessing no-one got the email.  In-fact there are two email sent from this person this morning without recipient information.  All subsequent emails from this sender have recipient information however.  I should point out that this is an external email.  Has anyone got any idea how this has happened.  Is it a fault with the sender, or my exchange?

0
Comment
Question by:nick210577
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
5 Comments
 
LVL 11

Expert Comment

by:stefor
ID: 36509434
The e-mails may have bcc-recipients on them, which could cause them to have no recipient and no cc-recipients and still be delivered.

Unless you check the senders original e-mail it's hard to find out which recipients he/she sent to using bcc.
0
 
LVL 7

Expert Comment

by:karllangston
ID: 36509871
They may have initiated a recall of the message from their outlook?
0
 
LVL 11

Expert Comment

by:stefor
ID: 36916545
Is this still an issue?
0
 

Accepted Solution

by:
nick210577 earned 0 total points
ID: 37182712
The emails were forwarded to the Quarantine mailbox by the exchange spam settings.  Not very obvious, but eventually found them
0
 

Author Closing Comment

by:nick210577
ID: 37199782
Either change the spam scores or look in the qurantine folder more often
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

After hours on line I found a solution which pointed to the inherited Active Directory permissions . You have to give/allow permissions to the "Exchange trusted subsystem" for the user in the Active Directory...
We aren’t perfect, just like everyone else.  Check out the email errors our community caught and learn the top errors every email marketer should avoid.
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
Suggested Courses

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question