Solved

Windows 7 64 bit IE problem

Posted on 2011-09-09
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Last Modified: 2012-05-12
Hello,

Since installing Windows 7 SP1, i am having major issues with IE across our network, for some reson, IE9 64 bit is now the default browser, although microsft say this is impossible. The icon in the task bar points to 64 bit and in the start menu they only get 1 shortcut for IE which does not say it is 64 bit but points to the 64 bit one anyway. This is only affecting new users or people i am giving new profiles to existing users dont seem to be affected as much.

Could it be something to do with the browser choice screen?
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Question by:dccit
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16 Comments
 
LVL 4

Expert Comment

by:Andrew Cliff
ID: 36509775
If you open both versions if IE and go to Internet Options > Programs the 64-bit version should tell you that it can't be set as the default. The presence of shortcuts and links I think is a red herring.
If you click on a link in Outlook etc... which version opens (click ALT-H and go to about).
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LVL 95

Expert Comment

by:John Hurst
ID: 36509971
Unpin IE from the task bar. Now check your shortcuts. They should look like this (noting the Start in line).

 IE9-Shortcut-Properties
Once your shortcuts (all that you have) work properly, pin one of the to the task bar and you should be fine.

Delete any shortcuts that point to IE9 64-bit

.... Thinkpads_User
0
 

Author Comment

by:dccit
ID: 36510080
adcliff, this is how i know you cant set it as the default, what i am say is the icon on the task bar and in the startmenu both open IE 64 bit, i want them to use the 32 bit one so flash and shockwave etc work.

thinkpads_user, this is what i have been doing until i realised how many users it was affecting, but i am not doing this for 3000 odd users, i would expect to be able to set this using group policy, aside from the fact that this should not even be possible.

Like i said the shotcuts created before windows 7 SP1 and IE 9 went on were as follows:

Taskbar - Pointed to IE 32 bit
Start Menu - 2 shortcuts, one for IE 32 bit and one for IE 64 bit.

Now all i have is one shortcut in the startmenu and one on the taskbar, both pointing to the 64 bit version.
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Author Comment

by:dccit
ID: 36510092
In addition, the only way for them to access IE 32 bit is to browse to :

"C:\Program Files (x86)\Internet Explorer\iexplore.exe"

In some cases, since it is in a school environment, we have removed access to the C: drive so it is not even possible for them to do this!
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LVL 95

Expert Comment

by:John Hurst
ID: 36510125
For those cases where they can browse to Program Files (X86) have them build their own shortcut. They should be able to delete shortcuts unless that ability has been removed. ... Thinkpads_User
0
 

Author Comment

by:dccit
ID: 36510129
Do you think a 5 year old could do that?
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LVL 95

Expert Comment

by:John Hurst
ID: 36510145
No, of course not. That is the first time you have mentioned that.  ... Thinkpads_User
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LVL 4

Expert Comment

by:Andrew Cliff
ID: 36510312
DCCIT, which version of IE opens when you click on a link?
Can you set a different browser to the default then revert back to IE? Does the Start menu item re-appear?
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LVL 4

Expert Comment

by:Andrew Cliff
ID: 36510342
Something else to try...
1. Close all versions of IE
2. Go to Control Panel and open Internet Options
3. Under the Advanced tab select "Reset".  Note: I did not have to reset personal information and this worked for me.
4. Open IE 32 bit.  It will take a bit longer to open and you will be taken to the Welcome Screen.
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Author Comment

by:dccit
ID: 36510353
thinkpads user, i mentioned it was in a school enviroment sorry about the tone of my last post i wasnt having a go....

adcliff

when users click on a link it opens in 64 bit, I havnt tried installing another browser and then changing the default back to IE.

What is getting to me is that Microsoft say it is not possible to have 64 bit as the default! and now it is setting that as default everytime where it used to set the 32 bit version as default.
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LVL 4

Expert Comment

by:Andrew Cliff
ID: 36510428
Although officially it's not possible I have heard of a lot of people who's default browser has been set to the x64 version.
Have a read through this thread... http://answers.microsoft.com/en-us/ie/forum/ie8-windows_7/links-in-will-not-open-a-new-window-or-tab-in/e312e580-1cbc-496b-8c6b-b69b8535a7bb
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Author Comment

by:dccit
ID: 36510490
Ok i have more info, If i manually make the 32 bit version the default, the links open in 32 bit IE, however i still need a way of making this the default behaviour when users are given new profiles.  I need the shortcuts in the task bar and startmenu to be correct by default.
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Author Comment

by:dccit
ID: 36510505
It is an IE 9 thing, If i unsinstall 9 and revert to 8 when a new user logs on the shortcuts point to 32 bit, once ie 9 goes on the default behavour is to set everything to IE 9 when a new user logs on.
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Accepted Solution

by:
dccit earned 0 total points
ID: 36521295
Ok i have a working solution, add in the path to IE, C:\Program Files (x86)\Internet Explorer, into the PATH enviromental varialble. reboot, and when a user logs on, now all the icons and shortcuts point to IE 32 bit.

Thanks for all your input.
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LVL 59

Expert Comment

by:LeeTutor
ID: 36938138
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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