Updating Flash Plugin on Citrix XenApp Clients
Dear Experts,
Basically, what’s happening is, the school where I am based are hoping to run web based tests on Monday which require the latest version of the Flash plugin to run correctly. There is a utility the website (www.testingforschools.com) that checks for the requirements for the tests. If we run this test on the Citrix servers (there are 10 in the farm), all the tests pass and the version of Flash is accepted. (see below)
Browser IE (8.0) Pass
Screen Resolution 1024 x 768 Pass
Session Cookies Supported true Pass
JavaScript supported true Pass
JavaScript enabled true Pass
Ajax Enabled true Pass
Colour Depth 16bit Pass
Flash Version 10,3,183,7 Pass
Acrobat Version 9.3.0 Pass
Popups Enabled Popups are enabled Pass
However, when we attempt this on the Citrix clients, the tests fail on the Flash version and report that they are only on version 10.1. We can’t manually update the Flash version from the Adobe website as we’re required to exit Internet Explorer to complete the install, which ends the Citrix session.
Any help or guidance would be gratefully received.
Basically, what’s happening is, the school where I am based are hoping to run web based tests on Monday which require the latest version of the Flash plugin to run correctly. There is a utility the website (www.testingforschools.com) that checks for the requirements for the tests. If we run this test on the Citrix servers (there are 10 in the farm), all the tests pass and the version of Flash is accepted. (see below)
Browser IE (8.0) Pass
Screen Resolution 1024 x 768 Pass
Session Cookies Supported true Pass
JavaScript supported true Pass
JavaScript enabled true Pass
Ajax Enabled true Pass
Colour Depth 16bit Pass
Flash Version 10,3,183,7 Pass
Acrobat Version 9.3.0 Pass
Popups Enabled Popups are enabled Pass
However, when we attempt this on the Citrix clients, the tests fail on the Flash version and report that they are only on version 10.1. We can’t manually update the Flash version from the Adobe website as we’re required to exit Internet Explorer to complete the install, which ends the Citrix session.
Any help or guidance would be gratefully received.
Last Comment
If the Flash content is going to run on the Citrix servers, the version running on the client machines doesn't really matter. If that's the case, use Citrix policies to disable Flash content running on the client device.
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For Information:
We managed to resolve this issue by diagnosing that website that ran the exams/tests called upon the locally installed (on the thin client itself) version of the flash plugin.
We were able to boot directly into the thin client and update the plugin and then run the tests successfully via the Citrix Kiosk.
Thanks for everyones input.
We managed to resolve this issue by diagnosing that website that ran the exams/tests called upon the locally installed (on the thin client itself) version of the flash plugin.
We were able to boot directly into the thin client and update the plugin and then run the tests successfully via the Citrix Kiosk.
Thanks for everyones input.
ASKER
This helped to install the updated flash plugin, however, this wasn't the solution to the problem. Very gratfeul for the help.
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But if the version is correct on the ctx servers, then the clients connecting have the same version?
or what?