troubleshooting Question

Updating Flash Plugin on Citrix XenApp Clients

Avatar of andymellor
andymellorFlag for United Kingdom of Great Britain and Northern Ireland asked on
Adobe FlashCitrixWindows Server 2008
5 Comments1 Solution1243 ViewsLast Modified:
Dear Experts,

Basically, what’s happening is, the school where I am based are hoping to run web based tests on Monday which require the latest version of the Flash plugin to run correctly. There is a utility the website (www.testingforschools.com) that checks for the requirements for the tests. If we run this test on the Citrix servers (there are 10 in the farm), all the tests pass and the version of Flash is accepted. (see below)

Browser IE (8.0) Pass  
Screen Resolution 1024 x 768 Pass
Session Cookies Supported true Pass  
JavaScript supported  true Pass  
JavaScript enabled  true Pass  
Ajax Enabled true  Pass  
Colour Depth 16bit  Pass  
Flash Version 10,3,183,7  Pass
Acrobat Version 9.3.0 Pass
Popups Enabled Popups are enabled  Pass  

However, when we attempt this on the Citrix clients, the tests fail on the Flash version and report that they are only on version 10.1. We can’t manually update the Flash version from the Adobe website as we’re required to exit Internet Explorer to complete the install, which ends the Citrix session.

Any help or guidance would be gratefully received.
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