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My OUTLOOK 2007 INBOX shows 5 unread but nothing is inside of it

Posted on 2011-09-09
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Last Modified: 2012-05-12
We have Exchange 2007 and our email clients use OUTLOOK 2007. We had a strange situation today. One of our mailboxes we call "management" displayed 5 unread items if you looked at it from the OUTOOK's main menu, you would see a (5) surrounded by blue parentheses. If you clicked on the InBox, there was nothing inside if it. I set up another PC up with the same mail box and had the same results. It was like there were 5 hidden emails in the InBox that were showing up as unread. I finally right clicked the Inbox and selected "mark all as unread". This fixed things cosmentically, but I am wondering if there are lost emails in there or if this could happen again. Does anyone have any experiance with this?
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Question by:Thor2923
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Expert Comment

by:Joseph Daly
ID: 36510933
Have you checked to make sure that there isnt a filter applied to the inbox in outlook.

    On the View menu, point to Arrange By, and then click Custom.
    Click Filter.
    Click Clear All.


Also are you opening this mailbox as another user who has access or as the actual "management" account. I have seen issues before where the message was marked as private and couldnt be seen by others.

Give these a shot and let me know.
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by:Thor2923
ID: 36511806
I made sure there was no filter on and that did not make a difference but you may be onto something wtih "marked as private" How can I check into that? As of now it shows nothing is in the InBox...is there a way to verify?
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Joseph Daly earned 500 total points
ID: 36512692
The only way to check it would be to actually log into it as the account that owns that email. So you need to log into a computer using the management username and password and then check in their outlook.
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