VMWare Virtual 4.0
Backup Exec (BE) 12.5 SP4 (all hotfixes/updates current)
BE is on a win2k3 r2 phys server
target comp (ServT) is win2k3 r2 virtual server
BE job will hang with status "Snapshot Processing" on ServT. In order to stop job I have to kill 'bengine.exe' in Task Mgr(TM) & then cancel the job & restart the BE services. I believe that there may be something going on with the System State(SS)/Shadow Copy Components(SCC) of ServT for the following reasons: When trying to select either the SS or SCC for ServT from the Selection List in BE, the application will become unresponsive and hang. This requires a forceful close via TM and re-opening for BE to become responsive again, however the same thing will happen if you try to select the SS or the SCC of ServT.
Things I've tried:
1) Restarting ServT until able to select the SS & SSC components in BE. This worked for a short period of time, but it was like patching the Hoover Dam with chewing gum (was only going to work for a little bit). This does not work now, I can select the components but the BE job will hang at Snapshot Processing.
2) Contacted Symantec Support who informed that this behavior was "queer" and the two techs I was in contact with had not seen this particular behavior from BE before..
3) The third tech I spoke with suggested I apply a windows patch on ServT that targeted the VSS Writers. That patch was from :: http://support.microsoft.com/kb/940349
:: This fix did not work either
I was able to deselect the SS & the SCC from ServT and the BE job seems to be running fine. However, I don't know if that clearly identifies an issue with those components or not..
What should I do at this point?
Is there a way to repair (or check to see if there is an actual issue with SS or SCC) these components?
Or should I be looking in a different direction?
Any help or insight you guys can provide will be greatly appreciated