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Find feature freezes Acrobat and Reader

Posted on 2011-09-09
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Last Modified: 2012-08-14
Hi everyone,

I have an end user who is having a problem using Find (ctrl + F) within Adobe Acrobat and Reader. Anytime he tries to search a PDF for a word the program will find the first instance of the word, but if he clicks on the "Next" Arrow or "Previous" Arrow the program freezes and has to be killed in Task Manager. The same happens if he uses the "Search" feature as well.

He is running Windows 7 64 bit, Acrobat 9.0 with full updates, and Reader X with full updates.

Any help is greatly appreciated. Thanks.
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Question by:investorscapital
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Accepted Solution

by:
inetman earned 500 total points
ID: 36510872
I would try uninstalling all the adobe programs. Reboot and try a re-installation of them. Maybe a bad installation. If that doesn't fix the issue, maybe a virus/malware check is needed.
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Author Comment

by:investorscapital
ID: 36530483
Oddly enough, the situation seems to have corrected itself over the weekend. I will keep this open a little while longer before deciding that the issue resolved itself.
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Expert Comment

by:inetman
ID: 36533341
maybe you have some possible bad ram if the issue comes back again.. Maybe run a mem-test on your system.
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Author Comment

by:investorscapital
ID: 36538660
Well the original issue hasn't come back, but now it's freezing when he tries to print a PDF. I'm thinking it could be a printer driver issue.
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Expert Comment

by:inetman
ID: 36539260
I would check your memory and run virus/maleware scans.
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Author Closing Comment

by:investorscapital
ID: 36712995
A repair of the installations resolved the issues as well as reinstalling print drivers.
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