Errors opening xls and doc files from PCs with office 2010 on a shared network drive in a windows 2008 R2 server
I am receiving error messages while opening documents on a shared drive with Office 2010 on Windows 7 PCs. The server is 2008 R2 SP1. The errors are not persistent and are different:
'S:\______\_____.doc' is currently in use. Try again later.
Sometimes errors are received when users save documents too. They either receive this message or document is locked for editing or its already opened by someone else or by the user itself.
The server has AVG and xls and doc are excluded from scanning.
I have disabled indexing on the shared folder and I have tried to use the FQDN of the server to open the files on the network but the result is the same till now.
Sometimes the users work fine without any issues.
Any help or suggestion on this would be greatly appreciated.
Thanks
'S:\______\_____.doc' is currently in use. Try again later.
Sometimes errors are received when users save documents too. They either receive this message or document is locked for editing or its already opened by someone else or by the user itself.
The server has AVG and xls and doc are excluded from scanning.
I have disabled indexing on the shared folder and I have tried to use the FQDN of the server to open the files on the network but the result is the same till now.
Sometimes the users work fine without any issues.
Any help or suggestion on this would be greatly appreciated.
Thanks
ASKER
Thanks for replying...
In one of this links I saw something interesting related to the format of the office files. I will try converting the files to docx or xlsx and will try to work for a couple of hours with some of the converted files to see if this resolves the issue.
The hotfixes were for vista and office 2007. In case the conversion does not solve I will try to search for hotfixes for Office 2010.
In one of this links I saw something interesting related to the format of the office files. I will try converting the files to docx or xlsx and will try to work for a couple of hours with some of the converted files to see if this resolves the issue.
The hotfixes were for vista and office 2007. In case the conversion does not solve I will try to search for hotfixes for Office 2010.
ASKER
It seems like the renaming of the files to docx did not resolve the issue. some users are still getting the "currently in use" message when trying to save files. Any other ideas or any luck with the research for the Windows 7 hotfix with Offce 2010. I havent found anything clear from Microsoft regarding this issue.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
I applied this change in Group policy for all users. Will see if it helps.
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
http://serverfault.com/questions/28209/why-am-i-getting-file-in-use-by-another-user-and-application-sharing-violation
another option
http://answers.microsoft.com/en-us/office/forum/office_2007-excel/microsoft-office-excel-sharing-violation-problems/7520dbbf-8b55-4b64-9b14-987e084ac0b2
Here's the VISTA hotfix solution for Excel 2010:
http://support.microsoft.com/kb/942146
SUMMARY: While it could be a different problem, there's a good chance its associated with a but requiring a hotfix. However, I couldn't find the MSDN version of the error pointing you to get the hotfix for Office 2010, Windows 7, but believe there's enough here to go to Windows Update and check your Office update options to get the hotfixes you need to solve the problem.
Dave