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Word Compare

I have one user who is trying to compare to documents using the compare merge feature in Word.  When choose compare and choose the 2 documents i want it runs through the compare and when it finishes it only shows formatting changes even though i have everything selected and there are obvious word changes.  It should be showing word changes and so forth.  Please help as i have no idea why this is happening.
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JJones312
Asked:
JJones312
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2 Solutions
 
JacobfwCommented:
In the Compare Document dialogue box, press the More button and confirm that you have selected all the options.

Jacob
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JJones312Author Commented:
I did and confirmed that everything is selected.  I am just curious if there are more setting somewhere else that i am missing.
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JacobfwCommented:
Please confirm the versoin of Word that you are using?
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JJones312Author Commented:
Word 2007 SP2
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JacobfwCommented:
There does appar to be some problems with this feature that are fixed in SP3.

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JJones312Author Commented:
I don't see a SP3 for 2007
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JacobfwCommented:
Right that was for XP Office SP3.
Can you confirm that both documents are in Word 2007 format files .docx?
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JJones312Author Commented:
yes i can confirm that.
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JacobfwCommented:
I would suggest turning off all the features and do a compare with only a minimum set.
Then close everything, open again and turn on the compare features.


Jacob
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