We are considering outsourcing our servers to a vendor to manage in their environment. This, most likely, will be in the vendors virtualized cloud infrastructure. We are doing this because the company is growing, we are already running a bare minimum in terms of employees and hardware, and outsourcing server management and maintenance provides answers to both those problems as well as reduces risk and provides a more reliable infrastructure.
Question: When writing the RFP and evaluating responses, what should we consider as selection criteria for a solution? We're thinking: Price and meeting our DR requirements for the first two. What else have you used as selection criteria?