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Chinese Characters/Gibberish

Posted on 2011-09-09
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Medium Priority
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Last Modified: 2012-05-12
Hello Experts
We are running Exchange 2007 spk3 on Windows Server 2003 R2. We also employ a SOnicWall Email security 300 for spam/virus filtering.  We have a handful of users running a mix of Blackberrys on BIS.  Three of these users are complaining that emails are showing up either in Chinese or gibberish on their BB's but fine in Outlook.  It usually happens when they receive a reply to an email previously sent. These three users are not using corporate email addresses but rather 3rd party email services such as hotmail. I cannot reproduce this issue on my own BB after adding a 3rd party email address.  Has anyone ran into this issue before?  
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Question by:HHCTYIT
6 Comments
 
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Expert Comment

by:amatson78
ID: 36519378
I personally have not seen it, If you add a different account to their device does the issue re-occur? What about their account on your device? I sounds like it may be something with the processing between the 3rd party email provides and your BES server.

Also does it happen with every reply or just some? If so can it be narrowed down to a specific domain mail is being replied from.
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LVL 25

Expert Comment

by:RobMobility
ID: 36521920
Hi,

Have they installed the Chinese language pack on the BlackBerry devices which, due to the fact that Unicode is not enabled on your Exchange Server, is generating spurious characters?

Regards,


RobMobility.
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Author Comment

by:HHCTYIT
ID: 36549027
Sorry for the late reply. No, the Chinese language pack has not been installed.  Funny enough 2 of the three BB's are no longer experiencing the problem.  
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Expert Comment

by:Hastings County
ID: 37423690
Just wondering if you ever resolved this issue?  We appear to be having  the same issue within our organization.  Thanks...
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Accepted Solution

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HHCTYIT earned 0 total points
ID: 37433873
Hello

Not exactly.  The affected users forward their corporate emails to third party email accounts, and its this forwarding process that seems to cause the issue.  When we remove the forwarding and set the corporate email up on their BB, then emails are received fine.  This is the solution we went with as I couldn't find any information on how to resolve this issue.
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Author Closing Comment

by:HHCTYIT
ID: 37459888
Could not find a solution to the issue at hand.  Went with a workaround instead
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