Solved

Windows 7 Photo Viewer won't open photos

Posted on 2011-09-09
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Last Modified: 2012-05-12
Hi All,
I am receiving the following error when trying to open a photo in Windows 7:

Windows Photo Viewer can't open this picture because you don't have the correct permissions to access the file location.

None of the MS info is any good and Photo Viewer won't let me change the default (it's not listed) program, and on the photos them selves, I can open the with other photo programs, but it always goes back to Photo Viewer.

Help, please!

Running Win 7 Home Premium x64

Thanks,
jwhite
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Question by:jwhite273
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LVL 32

Expert Comment

by:Paul Sauvé
ID: 36512736
How to do this in 5 steps: Firstly   Secondly
If a picture is worth 1000 words, then this is a VERY wordy answer

;-)

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LVL 8

Expert Comment

by:tskelly082598
ID: 36513212
I don't know if this applies in your situation, but if you have two user accounts logged in at the same time and are using the Fast User Switching feature, there is a fix available


http://support.microsoft.com/?id=980393
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Author Comment

by:jwhite273
ID: 36513897
Hi Paul,
I have tried what you suggest, but I am unable to change the default program as the check box is grayed out and Photo Viewer is the default.  I went into the Properties for the Documents folder and took control of the entire folder as Administrator/Owner and that had no effect either.  More ideas are definately welcome.

Hi ts,
Just using one account here.  Thanks for the input though.

jwhite
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LVL 32

Expert Comment

by:Paul Sauvé
ID: 36514414
If you have more than one account on your PC, make sure that you use an Admin account. Tou can see this by clicking on the Windows icon and the photo: My account My account info
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Accepted Solution

by:
jwhite273 earned 0 total points
ID: 36532190
Unfortunately, neither of the presented solutions worked.  I ended up uninstalling Google Chrome and moving the client back to IE 9.  It broke my heart to do it, but it was the only option I think I had left without causing a larger repair bill.
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Author Closing Comment

by:jwhite273
ID: 36555840
Uninstalling product and switched back to IE
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