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Windows XP Cannot Fax to Windows Server 2008 Fax Server

Posted on 2011-09-09
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Last Modified: 2012-06-27
I installed a Windows Server 2008 R2 x64 fax server and followed this guide to inject x86 drivers into the x64 print server:
http://magalan.co.uk/provide_x86_user_mode_3_native_windows_drivers_in_share.html

I also followed this guide to configure the 2008 fax server to logon as "Local System" and checkbox "Allow service to interact with desktop":
http://magalan.co.uk/windows_xp_clients_to_server_2008_fax.html

From a Win 7 machine, I can easily map to the shared fax, open up a notepad and print.  Fill in the appropriate info and I see the fax in the 2008's outbox.

But when I try the same on a Win XP SP3 x86, I try the same thing but once I complete the process, I don't see anything in the 2008 Outbox.

It should not be this difficult... HELP!
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Question by:randy915
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Expert Comment

by:Davis McCarn
ID: 36516587
I take it you started with this guide and added the Windows Fax Service via Add/Remove prior to attempting the connection?
http://magalan.co.uk/windows_xp_clients_to_server_2008_fax.html
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by:randy915
ID: 36517731
Yes, installed Fax Services on the XP client and when I attempt to print to that shared fax, the fax wizard starts and I go through adding a contact and providing a phone number.

Also, on the 2008 server, I made sure the fax queue status is not in "paused" state.
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Davis McCarn earned 500 total points
ID: 36518871
But; what you are experiencing is a classic mismatched drivers issue that also plagues printing in mixed x86-x64 environments.
As I read it, you were supposed to add the correct x86 fax drivers to the 2008 server then go to the x86 system(s), install the fax services, connect to the shared fax, and pull the x86 drivers from the server which  will replace the ones originally on the system.  It also has to be done in that order to work.
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Author Closing Comment

by:randy915
ID: 36524847
It worked!  Apparently I did everything correctly, it's just that the x86 drivers must be injected into the x64 server before attempting to attach the shared fax printer to any client or else the drivers may be "tainted" and requires manually removal which is a separate topic.

Thanks!
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