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Generating a PIN on a virtual BES

I have received a new BB device, and need to configure it for use with our virtual BES 4.1.4.  I've added the user, but can't figure out how to generate a PIN so that the activation of the enterprise account will occur.  Attempting to activate the account results in an error that the user is not on the enterprise server.
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Sudhakar Kumar
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Rob Knight
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