Solved

New Cisco IP Phones I add to Call Manager are not registering

Posted on 2011-09-09
2
671 Views
Last Modified: 2012-08-14
I am using Call Manager 7.  I've added hundreds of Cisco IP phones to this Call Manager without ever having an issue.  Today I needed to add two Cisco IP phones and they won't register.  All the IP address and TFTP info on the IP Phone is correct.  I even tried to manually add the phones and they still won't register.  They just keep saying "Registering".  I've never had problems adding a phone.  Any ideas?
0
Comment
Question by:denver218
2 Comments
 
LVL 20

Accepted Solution

by:
José Méndez earned 500 total points
ID: 36513037
Review the Status Messages under the Settings menu (you didn't say which phone models so it varies)
Collect Application logs from RTMT and those will say what is going on.
Collect a sniffer capture from the CallManager servers with RTMT, and initiate from CLI:

utils network capture eth0 file register size all count 10000000000
0
 
LVL 4

Author Closing Comment

by:denver218
ID: 36529310
I didn't really see much in the Status Messages.  I restarted Call Manager and I was able to add phones again.
0

Featured Post

DevOps Toolchain Recommendations

Read this Gartner Research Note and discover how your IT organization can automate and optimize DevOps processes using a toolchain architecture.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Implementing Avaya's One-X portal is pretty painless, until you want to deploy this to the Android and iPhone clients when these clients are outside of your network. The clients will also work within your local network. Here is our experience and so…
In the world of WAN, QoS is a pretty important topic for most, if not all, networks. Some WAN technologies have QoS mechanisms built in, but others, such as some L2 WAN's, don't have QoS control in the provider cloud.
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…

776 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question