Solved

Outlook 2010 Junk Email Rules

Posted on 2011-09-09
4
349 Views
Last Modified: 2016-08-21
I got one I'm stumped on.

Basically here's what happens -

Email from company website emails a group@domain.com - which is received by the sales team. All but one (the director of sales of course) receives these emails in their inbox, he however receives the mail in his junk mail.

I have added the @domain.com, group@domain.com to the safe sender's list in this junk email filter. That didn't work.
I have also created a rule that speficially states when group@domain.com is received, move that message to the inbox and stop processing all additional rules.

the group@domain.com is whitelisted on our spam filter as well.

The message originates from a hosted website so it's not truly coming from our exchange server, however others can receive it as expected. I've compared settings to other users, all appears the same - i just don't get it.

Any help would be appreciated.

Thank you.
0
Comment
Question by:thenetworkadmin_tek
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 13

Accepted Solution

by:
notacomputergeek earned 500 total points
ID: 36513664
I'm assuming "groups" is defined in your active directory? How did you set it up? Was it created in a previous version of Windows Server/Exchange?

Can you send an e-mail from either inside the office or outside the office to this group?

What are his Junk E-Mail settings? Automatically delete junk? If so, right-click on his Junk E-Mail or Inbox to see if its in "recover deleted items".

Can you use the message tracking tool in exchange to get a clue?

Can you add a new member and it works for them?

Can you create another group, add him to it and it works?
0
 

Author Comment

by:thenetworkadmin_tek
ID: 37601478
Resolved - Exchange Cached mode was the issue.
0
 

Author Closing Comment

by:thenetworkadmin_tek
ID: 37601479
Giving you the points 'cause you're the only one to respond.
0
 

Expert Comment

by:MagillaF
ID: 41764807
Hi,

we're seeing a very similar event with one of our users, can you please elaborate a little on Exchange Cached mode causing this issue?
0

Featured Post

Edgartown IT Case Study

Learn about Edgartown's quest to ensure the safety and security of the entire town's employee and citizen data. Read the case study!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Exchange 2010 Creating an alias & testing it 2 41
exchange 2007 1 16
exchange 2007 9 17
exchange, OWA, LOAD BALANCER 7 22
When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
This video discusses moving either the default database or any database to a new volume.

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question