Solved

Outlook 2010 Junk Email Rules

Posted on 2011-09-09
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Last Modified: 2016-08-21
I got one I'm stumped on.

Basically here's what happens -

Email from company website emails a group@domain.com - which is received by the sales team. All but one (the director of sales of course) receives these emails in their inbox, he however receives the mail in his junk mail.

I have added the @domain.com, group@domain.com to the safe sender's list in this junk email filter. That didn't work.
I have also created a rule that speficially states when group@domain.com is received, move that message to the inbox and stop processing all additional rules.

the group@domain.com is whitelisted on our spam filter as well.

The message originates from a hosted website so it's not truly coming from our exchange server, however others can receive it as expected. I've compared settings to other users, all appears the same - i just don't get it.

Any help would be appreciated.

Thank you.
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Question by:thenetworkadmin_tek
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Accepted Solution

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notacomputergeek earned 500 total points
ID: 36513664
I'm assuming "groups" is defined in your active directory? How did you set it up? Was it created in a previous version of Windows Server/Exchange?

Can you send an e-mail from either inside the office or outside the office to this group?

What are his Junk E-Mail settings? Automatically delete junk? If so, right-click on his Junk E-Mail or Inbox to see if its in "recover deleted items".

Can you use the message tracking tool in exchange to get a clue?

Can you add a new member and it works for them?

Can you create another group, add him to it and it works?
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Author Comment

by:thenetworkadmin_tek
ID: 37601478
Resolved - Exchange Cached mode was the issue.
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Author Closing Comment

by:thenetworkadmin_tek
ID: 37601479
Giving you the points 'cause you're the only one to respond.
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Expert Comment

by:MagillaF
ID: 41764807
Hi,

we're seeing a very similar event with one of our users, can you please elaborate a little on Exchange Cached mode causing this issue?
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