troubleshooting Question

MSOutlook - Blank Text

Avatar of GeorgeJacobson
GeorgeJacobsonFlag for Canada asked on
Email Clients
13 Comments1 Solution226 ViewsLast Modified:
Hi,

A user sends E_Mails and normally no problem.  

However, certain recepients (not all)  state that they receive the E_Mail as blank.  In other words no text, it is invisible.  For some reason the text has been converted to either white or a very light grey.  It has got to the stage where these recipients, on receipt of the E_Mail, now highlite the text and convert it to a readable format.

FYI the sender's signature is in a very light grey and I believe the E_Mail is sent in html format.

I can not replicate the issue as I receive her  E_Mails fine, both in MSOutlook and hotmail.

fyi I have researched on EE
https://www.experts-exchange.com/Software/Internet_Email/Email/Email_Clients/Q_22878510.html?sfQueryTermInfo=1+10+30+e+font+mail+send+white

thx!
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