Solved

File can't be renamed or delete

Posted on 2011-09-09
9
1,792 Views
Last Modified: 2012-06-27
We had a user with an open Excel file and the server (windows 2008 R2) where the share was located had a powerloss.    Now we are unable to delete or rename the file.  Receive and error "the action can't be completed because the file is open in another program".    We change permissions OK, Used the ATTRIB command to remove readonly...   Not has seem to work.
0
Comment
Question by:brhenning
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
9 Comments
 
LVL 11

Expert Comment

by:jimbecher
ID: 36513307
 As a rule rebooting the server will clear the locks but if the power went out and the server shut down it should have the same effect. Regardless have you tried rebooting the server to clear the locks?
0
 

Author Comment

by:brhenning
ID: 36513340
The power when out on the server (off for about 12 hours).    So server came up cleanly and that is when we discovered the error.    We haven't re-booted again (we'd have to do this after hours) but I'm assuming that technically the server has already been re-booted
0
 
LVL 11

Expert Comment

by:jimbecher
ID: 36513384
  I would have to agree with you completely. It was just a though. There is a program out there called WhoLockMe that will show you who (if anyone) has the file open but this one from Sysinternals might be better in that it will show you processes that have the file open:

http://technet.microsoft.com/en-us/sysinternals/bb896655

0
Simplifying Server Workload Migrations

This use case outlines the migration challenges that organizations face and how the Acronis AnyData Engine supports physical-to-physical (P2P), physical-to-virtual (P2V), virtual to physical (V2P), and cross-virtual (V2V) migration scenarios to address these challenges.

 

Author Comment

by:brhenning
ID: 36513486
Thanks I'll give that a try.     I did check the session open in the share manager and made sure the user in question wasn't connected.     I also took ownership of the file tried to delete or rename the file as the administrator with no success.    I'm thinking that the file may have some corruption and this is just an generic error but I'll give the the tool a try.
0
 
LVL 4

Assisted Solution

by:ZeevM333
ZeevM333 earned 100 total points
ID: 36513570
Have you tried deleting the folder containing the file?
Clean the %temp% directory?

another option:
·    Click the Start orb
·    Enter gpedit.msc in the search box and hit Enter.
·    Expand User Configuration - Administrative Templates - Windows Components.
·    Click on Windows Explorer.
·    Right-click the entry "Turn off the caching of thumbnails in hidden thumbs.db files" and choose Edit.
·    Enable
0
 
LVL 11

Expert Comment

by:jimbecher
ID: 36513602
  I kind of agree with you.That error message about the file being open by another process might be bogus and a result of the file being corrupt. The utility by sysinternals is a little much. It will scan all files on the server. Best to run it from a command prompt and follow it with > open.txt then load open.txt in to notepad or something. It will help to find it. Another alternative is a proggram called unlocker. It will let up select that one file and test it. Cute little program.
0
 
LVL 6

Expert Comment

by:K_Wilke
ID: 36513622
You can also try the program unlocker at:
http://www.filehippo.com/download_unlocker/
Thanks,
Kelly W.
0
 
LVL 7

Accepted Solution

by:
Martin81 earned 400 total points
ID: 36513811
If unlocker doesn't work I'd try running chkdsk /r , then try deleting the file again.
0
 

Author Closing Comment

by:brhenning
ID: 36531229
I was trying to avoid chkdsk because it was quite a large volume but nothing else worked so that's where I ended up
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

INTRODUCTION The purpose of this document is to demonstrate the Installation and configuration of the Data Protection Manager product. Note that this demonstration was prepared on the basis of Windows OS is 2008 R2 and DPM 2010. DATA PROTECTI…
Background Information Recently I have fixed file server permission issues for one of my client. The client has 1800 users and one Windows Server 2008 R2 domain joined file server with 12 TB of data, 250+ shared folders and the folder structure i…
This tutorial will show how to push an installation of Backup Exec to an additional server in both 2012 and 2014 versions of the software. Click on the Backup Exec button in the upper left corner. From here, select Installation and Licensing, then I…
This tutorial will walk an individual through the steps necessary to enable the VMware\Hyper-V licensed feature of Backup Exec 2012. In addition, how to add a VMware server and configure a backup job. The first step is to acquire the necessary licen…

739 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question