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Exchange 2003 Public Folder Folder Assistant with External Contacts Not Working

Posted on 2011-09-09
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Last Modified: 2012-06-21
In one of our Public Folders, we have a folder assistant rule that forwards all messages to a distribution group. Users in the distribution group with a "Forward to" delivery option don't receive the message at their external address. Let me explain our setup.

Note
The names and addresses have been changed for security/privacy purposes.

Environment
Microsoft Exchange Server 2003 SP2 running on Windows Server 2003 SP2
Outlook 2007 running on Windows 7 Professional SP1 64-bit
All outgoing email is filtered through Postini, a mail security provider


Setup
User "Test User" has a delivery option to forward mail to the mail-enabled contact "Test Contact (TestContact@example.com)".
Test User Forward to Test Contact
Distribution Group "Test Distro" contains the user "Test User".
Public Folder "Test Public Folder" has a folder assistant rule that forwards all messages to the "Test Distro" distribution group with the method "Leave message intact".
Test Public Folder Forward to Test Distro

Scencarios That Work
Message sent to "Test Contact (TestContact@example.com)" is delivered to TestContact@example.com.
Message sent to "Test User" is delivered to the "Test User" mailbox and to TestContact@example.com.
Message sent to "Test Distro" is delivered to the "Test User" mailbox and to TestContact@example.com.

Scenarios That Don't Work
Message sent to "Test Public Folder" is delivered to the Public Folder and to the "Test User" mailbox, but is NOT delivered to TestContact@example.com.
If I change the folder assistant rule so it would forward all messages to the mail-enabled contact "Test Contact (TestContact@example.com)", message is delivered to the Public Folder, but is NOT delivered to TestContact@example.com.
Test Public Folder Forward to Test Contact


I should note that there are no NDR's (non-delivery reports / bounce backs) and everything else seems to work well. Anyone have any idea on how to setup Exchange so folder assistant rules will forward to external email addresses? If it's not possible, is there Microsoft documentation that explains this?

Thanks for your help.
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Comment
Question by:ProUAdmin
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Accepted Solution

by:
ProUAdmin earned 0 total points
ID: 36514308
I was able to resolve this on my own. The solution was to allow automatic forward:

1

Launch Exchange System Manager

2

Expand Example (Exchange)\Global Settings

3

Select Internet Message Formats

4

Right-click Default in the right pane > Click Properties

5

Click the Advanced tab

6

Check the "Allow automatic forward" checkbox
Advanced Tab on Default Internet Message Format
Refer to http://support.microsoft.com/kb/266166 for more information on this.
0
 

Author Closing Comment

by:ProUAdmin
ID: 36514314
I resolved my own problem by enabling Allow automatic forward in Exchange.
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