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unable to send SBS2011 reports outside the local domain

Posted on 2011-09-10
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Last Modified: 2013-12-02
I've installed an SBS2011 for a client and would like to send the network report to myself.

I've never experienced any problems with this with SBS2008, but when I do a test on this SBS2011 installation it always gives me an error that he was unable to send the report.

I've tried several e-mail adresses but none seem to work.
I also don't know if there is a log file somewhere that I could look at to find the problem?
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Question by:jurgend
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11 Comments
 
LVL 8

Expert Comment

by:npinfotech
ID: 36515845
Have you checked out the event logs for errros?

start > control panel > administrative tools > event viewer

If you see an error related to exchange, you  can either google the event id, or look it up at eventid.net
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Author Comment

by:jurgend
ID: 36515855
I've checked there but cannot see any errors
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LVL 8

Expert Comment

by:npinfotech
ID: 36515883
Can you send any messages out externally?   Also, does the unable to send message give you any more details or specific error codes?
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Author Comment

by:jurgend
ID: 36515884
I can send messages out to the same address if I do so via an Outlook client.

The send message gives no error codes whatsoever.
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LVL 8

Expert Comment

by:npinfotech
ID: 36515991
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LVL 8

Expert Comment

by:npinfotech
ID: 36515994
If you can, I'd also try a full reboot of the server itself.
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Accepted Solution

by:
jurgend earned 0 total points
ID: 36519899
I've found it was a problem in the receive connectors.

The SBS Fax Sharepoint Connector was handling my mails and didn't let them go out.
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Author Closing Comment

by:jurgend
ID: 36547910
After searching for a long while I've found the solution myself none of the other posts were helpfull in my case.
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LVL 8

Expert Comment

by:npinfotech
ID: 36519971
At message ID 36515884, you state you were able to send messages out.  At message ID you state that SBS Fax Sharepoint Connector wouldn't let your mail out.  That's a bit inconsistent.

Also, how did you know that SBS Fax Sharepoint Connector was handling your mail?
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Author Comment

by:jurgend
ID: 36521290
I've turned logging on on the receive connectors and so I've noticed the SBS Fax Sharepoint Connector was handling these mails.

I could indeed via a regular outlook client send mails out, only when I was trying to send my sbs reports to an address outside my domain this was not working.

As a temporary work-around I created an new test receive connector with the ability to relay mail, I disabled the SBS Fax Sharepoint Connector and now everything is working.

I'm still investigating wat is going wrong with the default settings, I'm thinking the tech from Minolta who came to make the copier scan to mail changed some things wich are annoying me now.
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LVL 8

Expert Comment

by:npinfotech
ID: 36521308
I see.  Glad it worked out.
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