My client reports that when trying to log in with her password, the keyboard does not type the correct characters in the password box, and some of the keys on the keyboard do not produce any characters at all.
I can verify this because I have already restored the computer back to it's factory condition, but when I tried to enter a user name during setup I could see that the letters I was typing were coming up completely wrong. For example when I typed "e" the character on the screen was an "a" but appeared to be more like greek style or something.
The back space key did nothing at all and the "b" key caused a return to the previous screen.
I have tried to use the on-screen keyboard through the accessibility options but the result is the same, I have also attached a usb keyboard to the laptop and again the result is exactly the same.
I read in other forums that pressing the Ctrl and Shift keys together will unscramble the keyboard but that didn't work for me.
Please note also that this is not the usual "Num Lock" or "Scroll Lock" issue, as these have all been tried.
This is a Hewlett Packard G61 laptop which is running Windows 7 Home Premium.