Solved

Remote support over LAN

Posted on 2011-09-10
5
239 Views
Last Modified: 2012-05-12
I'm looking for an easy way to do remote support via screen sharing with my users on my local network.  All of my workstations are in the same domain and ideally I'd like something like an RDC connection but that would allow my user to see what's going on on the screen.  Also, I'd like it to be something that doesn't stay resident, but would allow me to load and unload it on a session by session basis.

I know that I could use remote assistance, but frankly, that is too much interaction on the part of my users.  As they're all part of my domain, it seems like there should be some way to do this.

Thanks!
0
Comment
Question by:mjordan22
5 Comments
 
LVL 87

Expert Comment

by:rindi
ID: 36517153
Logmein and the teamviewer come to mind. Although you need the internet to use either, they will also work in a domain. Logmein is resident on the remote PC, while teamviewer is a tool he needs to start, then tell you the ID and the password. with this tools you can also copy files to or from both PC's (more useful when not on the same LAN). Also, both have free versions for private use.

You connect to logmein via a web browser, and to logmein via an app. This app is also available in a portable app version:

http://logmein.com
http://teamviewer.com
http://portableapps.com/apps/utilities/teamviewer_portable
0
 
LVL 19

Expert Comment

by:lamaslany
ID: 36517175
How much 'interaction' is too much interaction?  It is possible for you to 'offer' Remote assistance by initiating the connection and all the end user needs to do is accept the connection.  
0
 
LVL 1

Expert Comment

by:doognibor
ID: 36517185
0
 
LVL 19

Accepted Solution

by:
lamaslany earned 500 total points
ID: 36517186
PS:  You'll need to enable unsolicited Remote Assistance requests using GPO:  Computer Configuration\Administrative Templates\System\Remote Assistance

You'll also need to ensure that the firewall exception is added to the host-based firewall (assuming you haven't disabled it.)
0
 

Author Closing Comment

by:mjordan22
ID: 36517287
lamaslany - yes, offering remote asisstance would difinitely work.  And yes, judging by this link:

How to use the "Offer Remote Assistance" policy setting

it looks like unsolicited remote assistance will probably work for me.

I'll have to verify this when I'm back in the office, but thanks for pointing me in the right direction!
0

Featured Post

Find Ransomware Secrets With All-Source Analysis

Ransomware has become a major concern for organizations; its prevalence has grown due to past successes achieved by threat actors. While each ransomware variant is different, we’ve seen some common tactics and trends used among the authors of the malware.

Join & Write a Comment

Suggested Solutions

Title # Comments Views Activity
pfSense IP Helper 4 85
Wireshark 7 53
Sonicwall Firewall -- automatic nightly 2am speed tests ? 1 27
cisco nexus experiance 2 28
Article by: IanTh
Hi Guys After a whole weekend getting wake on lan over the internet working, I thought I would share the experience. Your firewall has to have a port forward for port 9 udp to your local broadcast x.x.x.255 but if that doesnt work, do it to a …
Meet the world's only “Transparent Cloud™” from Superb Internet Corporation. Now, you can experience firsthand a cloud platform that consistently outperforms Amazon Web Services (AWS), IBM’s Softlayer, and Microsoft’s Azure when it comes to CPU and …
Viewers will learn how to connect to a wireless network using the network security key. They will also learn how to access the IP address and DNS server for connections that must be done manually. After setting up a router, find the network security…
In this tutorial you'll learn about bandwidth monitoring with flows and packet sniffing with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're interested in additional methods for monitoring bandwidt…

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now