Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Random Long Delay when opening network files

Posted on 2011-09-10
3
Medium Priority
?
354 Views
Last Modified: 2012-05-12
About 3months ago, I migrated a server from SBS 2003 to SBS 2008. Since then network users have reported that, randomly, a file will be severely delayed when opening. These are files are ONLY MS OFFICE files, other files, like PDFs open just fine.
If the user closes the file that is delayed and then opens it back, it will open instantly.

I am guessing that their are templates or something attached to the MS Office files and it is pointed to the old server name. (timing out) I have checked all template locations on the desktop applications and none point to the old server, it is all local.

NOTE: I have created a DNS record, attaching the old server name to the new server name.

I am looking for some ways to gather more data on this issue or verify my theory. Thanks in advance.
0
Comment
Question by:JP42
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 13

Accepted Solution

by:
khairil earned 2000 total points
ID: 36517702
Hi,

Try use TCP View from Sysinternals. Load the app first and then double click the file you want to open. Have a look on green entry, it will show you the connection happen during that time so that you know where your computer connected during file load.

It might be your office app have slow load. Try put some other document save by Wordpad and rename it to have .doc extension and place that file on the shared folder, then try open that file remotely by using other computer.

BTW, how do you create DNS record? You can maintain both name to the SAME IP address, it will be no problem. But if you create same CNAME or A records pointing to different IP then that can introduce problem.
0
 

Author Comment

by:JP42
ID: 36517766
So, because this is a random event, I will need to have tcp view running in the background until it happens?

I created an A record.

Thanks
0
 
LVL 13

Expert Comment

by:khairil
ID: 36518221
emm.. my more prefer if you can restart client machine before attempt making next connection, because when it is already open then everything could already cached.

other way to try is to copy that office file to local computer and disable its network after you copy. after that then run that office files, office app should show you something if it cannot load the template or doing links.

other possible thing are the file is being locked by other user, somebody else is opening that file from somewhere else. you can try to make the share read only first for this purpose of troubeshooting. PDF file does not have much issues as most user will open using acrobat reader which means no changes can be done to the document.



0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I was prompted to write this article after the recent World-Wide Ransomware outbreak. For years now, System Administrators around the world have used the excuse of "Waiting a Bit" before applying Security Patch Updates. This type of reasoning to me …
With its various features, Office 365 can not only help you with your day-to-day business tasks, it can also do wonders for your marketing campaign.
This video shows where to find the word count, how to display it, and what it breaks down to in Microsoft Word.
In this video you will find out how to export Office 365 mailboxes using the built in eDiscovery tool. Bear in mind that although this method might be useful in some cases, using PST files as Office 365 backup is troublesome in a long run (more on t…

636 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question