HP p3015 scanner problem with Win 7
Posted on 2011-09-11
The customer owns a p3015 that has run fine under XP. I upgraded them to Win 7 Pro 64 bit. When I went to the HP site, they did have the printer driver but Win 7 64 bit, but apparently that only supports the printer itself. The website does not have the full 'suite' of software available like they did for XP. Instead, they have an article explaining how we're supposed to use the 'Windows Fax and Scan' program built into Win 7. However, anytime I try to use it, it says no scanner is found. (I don't think it can see a fax either, but right now they are not worried about that). I tried using the 'scanner and camera' screen in control panel, but it can't find it.
Before I spend $50+ of the customer's money to call HP--for questionable results--I'm hoping someone here on e-e understands what the heck is going on, and more importantly how I can get them set up to scan. TIA.