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Jpg images blue question mark

Posted on 2011-09-11
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Last Modified: 2012-08-14
i have a issue with my ipadne,ail every time net a jpg email it does not load and I only have a blue questionmrk please help
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Question by:zenworksb
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Accepted Solution

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tomago earned 500 total points
ID: 36520030
If you receive an email in Mail that has blue boxes with question marks in them, this is for one of three reasons:

1- You have no Internet connection, which prevents Mail from downloading the images.

2- The message is in your Junk Mail folder. Mail refuses to grab images for these messages as a safety measure. In this case, you must take the message out of your Junk Mail folder (or click “Load Images” at the top of the message while viewing it).

3- The option to display remote images in messages is turned off in the Mail preferences.

To fix the problem with scenario #3, follow these steps:

->Goto "settings" on you ipad.
->Go down to "Mail, Contacts, Calendars" and select it
->Make sure that "Display remote images in HTML messages" is set to "on".  If this box is not "on", Mail will not load your images, and you’ll see blue boxes with question marks instead.

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Author Comment

by:zenworksb
ID: 36520190
Tha k you for the response, I have Internet connection and already turned on remote images, and it is not in junk mail
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Expert Comment

by:tomago
ID: 36520385
Are you seeing the blue question marks in the mail app or a browser?
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Author Comment

by:zenworksb
ID: 36537803
mail app
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Expert Comment

by:tomago
ID: 36539963
and those images pull up on a desktop/laptop, just not on the ipad?
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