?
Solved

What is the best remote desktop support product?

Posted on 2011-09-11
3
Medium Priority
?
524 Views
Last Modified: 2012-05-12
I am starting to do business providing online technical support to remote customers.  I found this review at toptenreviews.com:  http://remote-desktop-software-review.toptenreviews.com/
I'd love to hear from people who have used GoToAssist, WebEx Remote Support, LogMeInRescue, ShowMyPC, or Techinline.  Do you agree that GoToAssist is the best product?
(The link to NetViewer Support takes you to GoToAssist.)
While I'm still growing my business, is there a product out there that will work well and easily for new (non-technology-literate) customers, but doesn't cost $30 or $40 per month?  Thank you.
0
Comment
Question by:Dwight Baer
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 66

Accepted Solution

by:
johnb6767 earned 1400 total points
ID: 36520462
GotoAsssist I have liked, but not the price... Nice to have a website where peopl can go, and once the meeting is created, they just pop in the ID.....

LogMein is Free, works great (Safe Mode Reboot as well), but you need the client installed. The premium version also does File Transfer and deployment of the agent if not mistaken...

Last time I looked at ShowMyPc, was affordable (20$ a month for a reasonable package),but havent used it yet.....

Teamviewer is the most popular prolly, but again pricey (for a 1 time purchase though). No monthly recurring costs, and they have a small business edition which is less, but still pricey. They also dont advertise this one I dont think.....
0
 
LVL 82

Assisted Solution

by:David Johnson, CD, MVP
David Johnson, CD, MVP earned 600 total points
ID: 36520505
remote desktop using windows live messenger is free but limited
0
 

Author Closing Comment

by:Dwight Baer
ID: 36520634
Thanks much!  Very helpful.
0

Featured Post

On Demand Webinar: Networking for the Cloud Era

Did you know SD-WANs can improve network connectivity? Check out this webinar to learn how an SD-WAN simplified, one-click tool can help you migrate and manage data in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

First some basics on Windows 7 Backup.  It has 2 components one is a file based backup which is stored in .zip files each zip is split at around 200 Megabytes and there is the Image Backup which is as the name implies a total image of the partition …
Assume you have an outside contractor who comes in seasonally or once a week to do some work in your office, but you only want to give him access to the programs and files he needs and keep all other documents and programs private. Can you do this o…
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…
Suggested Courses

801 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question