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planet vip-193 ip phoe and asterisk

Posted on 2011-09-12
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Last Modified: 2012-05-12
HI, I have bought a IP Phone Planet VIP-193 and I need that the phone work in the PBX Asterisk.

I am having problems registering it on the PBX. Can anyone help me?
I put all the configurations that I put in the software Zoiper and still the phone dont register.
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Question by:brithol
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Expert Comment

by:Paul Smart
ID: 36521797
If it's not registering this could simply be down to a port issue.

How many phones are already registered on the asterisk box?
If it's just the one phone. You may need to ensure your soft phone/current voip phone is off before attempting to register it.
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Author Comment

by:brithol
ID: 36522648
the extension is not registered on the softphone, it was the first thing that I tested.
wich port that I should use? is the 5060 for sip?
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Expert Comment

by:Paul Smart
ID: 36523064
5060 for sip (each device should have own port 5062, 5064 etc)
5004 RTP port
And 5082 is a used port for proxies as well
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Author Comment

by:brithol
ID: 36528084
These IP Phone is my first phone that is going to be registered, we are using softphones.
I tried to use the ports that you recommended but nothing is working.
I have put the first initial configuration.
 configuration vip-193
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Expert Comment

by:Paul Smart
ID: 36528142
Have you put 5082 in the outbound proxy?

I am assuming that your asterisk box is correctly configured to allow new registrations!
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Author Comment

by:brithol
ID: 36528160
But the asterisk box is on my LAN, do I really need to configure the proxy port? Wich Ip address I have to put - Asterisk Box or my ISA Server?
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Expert Comment

by:Paul Smart
ID: 36528207
It should be fine then!
What version of Asterisk are you using.
Also, change Display Name to your Extension Number. Check that and get back to me!


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Author Comment

by:brithol
ID: 36528227
I have changed the display name to extension number and still not registering.
The version of asterisk I am not sure what it is. Was a colleague of mine that installed and he is on vacations. and I dont have access to the pbx.
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Expert Comment

by:Paul Smart
ID: 36528249
Cant really go further without knowing the asterisk version.

Also, I'd like to start running debug on the console (asterisk box), to find out the issues from the boxes point of view.

Once we have the log we can see why it is being... difficult.
Are there any other working sip phones on this box yet??
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Author Comment

by:brithol
ID: 36528301
no, we are only using softphones with it...
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Expert Comment

by:Paul Smart
ID: 36528313
and are those softphones registering ok?
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Author Comment

by:brithol
ID: 36528322
yes they are.
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Expert Comment

by:Paul Smart
ID: 36528325
awesome.
Can you then take the configuration from one of the softphones and try it in the sip phone please.

This will establish if its a hardware fault with the phone.
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Author Comment

by:brithol
ID: 36528362
i have put the same configuration that I have in my softphone into the phone and it didnt work after disconnecting my softphone of course...

can be hardware problem?
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Accepted Solution

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Paul Smart earned 2000 total points
ID: 36528393
Yep.
I would imagine so.

Using an existing configuration from a working softphone rules out issues with asterisk box itself.
The only option I would try first, would be to change the network cable that is connected to the SIP Phone. Once this is done, if it still fails to register a known working configuration, try and update the SIP Phones Firmware. If that fails to solve the issue, I would suggest it is a hardware fault.

I hope this has helped!
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Author Comment

by:brithol
ID: 36528840
Hi, the ip phone is wireless. Can be something in the Access Point? Also I went to check the firmware and the firmware version is up to date.


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Expert Comment

by:Paul Smart
ID: 36528948
Mmmm... with the Wireless settings, can you tell me what settings are currently.

as in:

IP
Subnet
Gateway
DNS
and any other network related settings?!
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Author Comment

by:brithol
ID: 36555643
hi, at least my colleague from the holidays and we manage to put the phone registered on the pbx.
Thanks for the help.
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