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brithol

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planet vip-193 ip phoe and asterisk

HI, I have bought a IP Phone Planet VIP-193 and I need that the phone work in the PBX Asterisk.

I am having problems registering it on the PBX. Can anyone help me?
I put all the configurations that I put in the software Zoiper and still the phone dont register.
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Paul Smart
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If it's not registering this could simply be down to a port issue.

How many phones are already registered on the asterisk box?
If it's just the one phone. You may need to ensure your soft phone/current voip phone is off before attempting to register it.
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brithol

ASKER

the extension is not registered on the softphone, it was the first thing that I tested.
wich port that I should use? is the 5060 for sip?
5060 for sip (each device should have own port 5062, 5064 etc)
5004 RTP port
And 5082 is a used port for proxies as well
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ASKER

These IP Phone is my first phone that is going to be registered, we are using softphones.
I tried to use the ports that you recommended but nothing is working.
I have put the first initial configuration.
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Have you put 5082 in the outbound proxy?

I am assuming that your asterisk box is correctly configured to allow new registrations!
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ASKER

But the asterisk box is on my LAN, do I really need to configure the proxy port? Wich Ip address I have to put - Asterisk Box or my ISA Server?
It should be fine then!
What version of Asterisk are you using.
Also, change Display Name to your Extension Number. Check that and get back to me!


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ASKER

I have changed the display name to extension number and still not registering.
The version of asterisk I am not sure what it is. Was a colleague of mine that installed and he is on vacations. and I dont have access to the pbx.
Cant really go further without knowing the asterisk version.

Also, I'd like to start running debug on the console (asterisk box), to find out the issues from the boxes point of view.

Once we have the log we can see why it is being... difficult.
Are there any other working sip phones on this box yet??
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ASKER

no, we are only using softphones with it...
and are those softphones registering ok?
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ASKER

yes they are.
awesome.
Can you then take the configuration from one of the softphones and try it in the sip phone please.

This will establish if its a hardware fault with the phone.
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ASKER

i have put the same configuration that I have in my softphone into the phone and it didnt work after disconnecting my softphone of course...

can be hardware problem?
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Paul Smart
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ASKER

Hi, the ip phone is wireless. Can be something in the Access Point? Also I went to check the firmware and the firmware version is up to date.


Mmmm... with the Wireless settings, can you tell me what settings are currently.

as in:

IP
Subnet
Gateway
DNS
and any other network related settings?!
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ASKER

hi, at least my colleague from the holidays and we manage to put the phone registered on the pbx.
Thanks for the help.