logicalstepcomp
asked on
Exchange 2010 Out of office Assistant
Hi I have two SBS2011 server's with seperate customers
One works fine with Out of office assistant
The Other has the following error from outlook "Your Out of office assistant can not be displayed, because the server is currently unavailable please try later"
Both running SBS2011 Std Outlook 2010
Thou it seems to work when setup with OWA
Both running godaddy certificates , everthing else works fine
One works fine with Out of office assistant
The Other has the following error from outlook "Your Out of office assistant can not be displayed, because the server is currently unavailable please try later"
Both running SBS2011 Std Outlook 2010
Thou it seems to work when setup with OWA
Both running godaddy certificates , everthing else works fine
ASKER
Hi Alan
A standard SSL certificate from godaddy using the sbs2011 generation tool with mail.
After running the command
InternalINLBBypassUrl : https://ga-server.internaldomain.local/ews/exchange.asmx
InternalUrl : https://ga-server.internaldomain.local/ews/exchange.asmx
ExternalUrl : https://ga-server.internaldomain.local/ews/exchange.asmx
And No i didnt creat an Autodiscovery A Record
Its the same setup as another server that runs fine
as well as a test server which works fine
A standard SSL certificate from godaddy using the sbs2011 generation tool with mail.
After running the command
InternalINLBBypassUrl : https://ga-server.internaldomain.local/ews/exchange.asmx
InternalUrl : https://ga-server.internaldomain.local/ews/exchange.asmx
ExternalUrl : https://ga-server.internaldomain.local/ews/exchange.asmx
And No i didnt creat an Autodiscovery A Record
Its the same setup as another server that runs fine
as well as a test server which works fine
Okay - the External URL is pointing to the internal URL. It should be using the External URL, which will be something like https://mail.bbrnaues.com/ews/exchange.asmx.
What names are included in your SSL cert?
(I will tidy up the domain names for you once the Question is complete - so don't worry about posting them [when I am about as I am a Zone Advisor and have extra powers!])
Autodiscover will only work with an Autodiscover A record or an SRV record setup in DNS (external DNS - not internal DNS).
What names are included in your SSL cert?
(I will tidy up the domain names for you once the Question is complete - so don't worry about posting them [when I am about as I am a Zone Advisor and have extra powers!])
Autodiscover will only work with an Autodiscover A record or an SRV record setup in DNS (external DNS - not internal DNS).
ASKER
Sorry copy Mistake
I renamed the server before this is actual
Internal Bypassurl : Https://ga-server.internaldomain.local/ews/exchange.asmx
InternalURL :Https://mail.domain.com.au/EWS/Exchange.asmx
ExteranlURL :https://mail.domain.com.au/EWS/Exchange.asmx
The only name as far as I know is mail.domain.com.au in the Certificate
Not sure about this Autodiscover in the DNS
But I didnt add to the working server
I renamed the server before this is actual
Internal Bypassurl : Https://ga-server.internaldomain.local/ews/exchange.asmx
InternalURL :Https://mail.domain.com.au/EWS/Exchange.asmx
ExteranlURL :https://mail.domain.com.au/EWS/Exchange.asmx
The only name as far as I know is mail.domain.com.au in the Certificate
Not sure about this Autodiscover in the DNS
But I didnt add to the working server
Okay - so does OOF work externally and not internally?
ASKER
Sorry not sure what you mean OOF ?
Out Of Facility (the recognised name for Out Of Office) - Sorry - blessed acronyms!
ASKER
Neither
Ive hooked up a Laptop externally running Outlook over https
same error
But I can apply the the setting through OWA
Ive hooked up a Laptop externally running Outlook over https
same error
But I can apply the the setting through OWA
Okay - when you bought a cert - you bought the wrong one!
To get SBS 2011 working without complaint, you need to buy a Multi-Name SSL certificate including the names I have already mentioned (minimum of 5 names will work happily).
You should also configure an Autodiscover DNS record in the Domains DNS Control Panel pointing to the IP Address of your SBS server.
Once that is done - everything should slot into place nicely and you won't have any issues.
To get SBS 2011 working without complaint, you need to buy a Multi-Name SSL certificate including the names I have already mentioned (minimum of 5 names will work happily).
You should also configure an Autodiscover DNS record in the Domains DNS Control Panel pointing to the IP Address of your SBS server.
Once that is done - everything should slot into place nicely and you won't have any issues.
ASKER
Ok will look into this
can you explain why other sbs2011 server's setup the same work OK
can you explain why other sbs2011 server's setup the same work OK
Nope - not without knowing what's been done to it.
SBS can be made to work if you tweak enough settings, but as I buy a SAN / UCC cert with the names I mentioned and then install it, I haven't had to work out a way to fudge the installation.
I would also imagine that something else won't be working on the server that you haven't discovered yet, so won't be recommending fudging this one.
Best practise is to buy a SAN / UCC cert, configure an Autodiscover A record and then you don't have to adjust anything.
SBS can be made to work if you tweak enough settings, but as I buy a SAN / UCC cert with the names I mentioned and then install it, I haven't had to work out a way to fudge the installation.
I would also imagine that something else won't be working on the server that you haven't discovered yet, so won't be recommending fudging this one.
Best practise is to buy a SAN / UCC cert, configure an Autodiscover A record and then you don't have to adjust anything.
ASKER
Ok I belive you
Thou no tweaking was done standard install
Been looking up still not sure about setting up the Autodiscouver A record
do you have any links on this
Thou no tweaking was done standard install
Been looking up still not sure about setting up the Autodiscouver A record
do you have any links on this
Here is a link for how to setup an SRV record instead of an Autodiscover A record:
http://support.microsoft.com/kb/940881
In terms of an Article for setting up an A record instead - it depends on who your domain is hosted with as to how that is achieved. Who is the domain hosted via?
http://support.microsoft.com/kb/940881
In terms of an Article for setting up an A record instead - it depends on who your domain is hosted with as to how that is achieved. Who is the domain hosted via?
ASKER
Straight DNS hosting through Netports
the mail records pointing to the customers IP address
\
Okay - do you have access to create DNS records?
If you do - can you log in and Create a new A record. Call it AUTODISCOVER and add the External IP Address of your SBS 2011 server as the result for the A record, then when you try to resolve autodiscover.domain.com.au it should resolve back to the SBS 2011 server's IP Address.
Make sense?
If you do - can you log in and Create a new A record. Call it AUTODISCOVER and add the External IP Address of your SBS 2011 server as the result for the A record, then when you try to resolve autodiscover.domain.com.au
Make sense?
ASKER
Yes thanks will try
If you get stuck anywhere - please let me know.
ASKER
Hi Alan
After adding the A record
I get an security alert come up in outlook with
The Security Certificate is not valid
The Nmae of the Security certificate is invalid or does not match the name of the site
if you select proceed
The Out of office assistant comes up
So i gues i now need to sort this certificate
will get on to go-daddy and see what i can do
After adding the A record
I get an security alert come up in outlook with
The Security Certificate is not valid
The Nmae of the Security certificate is invalid or does not match the name of the site
if you select proceed
The Out of office assistant comes up
So i gues i now need to sort this certificate
will get on to go-daddy and see what i can do
Okay - progress of sorts. Getting closer at least.
ASKER
No I've only added the A record
ASKER
Hi Alan
I Bought a new UCC SSL certificate for a new server setup
I havde the same setup as the previous customer
I Pointed the same autodiscover A Record
and got the same certificate error but everthing worked
Then after adding the new certificate with the correct extra domains
the certificate error dissapeared , but out of office assistant has the not available error
Im using go-daddy for the provider and requesting the certificate for exchange 2010
there isnt an option for sbs2011
& installing the certificate with the sbs2011 wizard
I Bought a new UCC SSL certificate for a new server setup
I havde the same setup as the previous customer
I Pointed the same autodiscover A Record
and got the same certificate error but everthing worked
Then after adding the new certificate with the correct extra domains
the certificate error dissapeared , but out of office assistant has the not available error
Im using go-daddy for the provider and requesting the certificate for exchange 2010
there isnt an option for sbs2011
& installing the certificate with the sbs2011 wizard
ASKER
Update
All sorted it was just one user i had an issue with (reconnected the user all working fine)
thnaks for all the assistance on this Good work
I've learnt a little more
All sorted it was just one user i had an issue with (reconnected the user all working fine)
thnaks for all the assistance on this Good work
I've learnt a little more
ASKER CERTIFIED SOLUTION
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mail.domain.com (or remote / whatever)
autodiscover.domain.com
internalservername.interna
internalservername
sites
Also, what is the result of the following command run from the Exchange Management Shell:
Get-WebServicesVirtualDire
Have you also created an Autodiscover A record pointing to the IP Address of your SBS server?