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Exchange 2010 Out of office Assistant

Posted on 2011-09-12
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Last Modified: 2012-05-12
Hi I have two SBS2011 server's with seperate customers
One works fine with Out of office assistant
The Other has the following error from outlook  "Your Out of office assistant can not be displayed, because the server is currently unavailable please try later"
Both running SBS2011 Std Outlook 2010
Thou it seems to work when setup with OWA
Both running godaddy certificates , everthing else works fine
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Question by:logicalstepcomp
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Expert Comment

by:Alan Hardisty
ID: 36521736
Did you buy a SAN / UCC from GoDaddy with the following names included in each:

mail.domain.com (or remote / whatever)
autodiscover.domain.com
internalservername.internaldomain.local
internalservername
sites

Also, what is the result of the following command run from the Exchange Management Shell:

Get-WebServicesVirtualDirectory -server yourSBSserverName | fl *url

Have you also created an Autodiscover A record pointing to the IP Address of your SBS server?
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Author Comment

by:logicalstepcomp
ID: 36521800
Hi Alan
A standard SSL certificate from godaddy using the sbs2011 generation tool with mail.

After running the command
InternalINLBBypassUrl  :  https://ga-server.internaldomain.local/ews/exchange.asmx
InternalUrl                      :  https://ga-server.internaldomain.local/ews/exchange.asmx
ExternalUrl                     :  https://ga-server.internaldomain.local/ews/exchange.asmx

And No i didnt creat an Autodiscovery A Record
Its the same setup as another server that runs fine
as well as a test server which works fine

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Expert Comment

by:Alan Hardisty
ID: 36521812
Okay - the External URL is pointing to the internal URL.  It should be using the External URL, which will be something like https://mail.bbrnaues.com/ews/exchange.asmx.

What names are included in your SSL cert?

(I will tidy up the domain names for you once the Question is complete - so don't worry about posting them [when I am about as I am a Zone Advisor and have extra powers!])

Autodiscover will only work with an Autodiscover A record or an SRV record setup in DNS (external DNS - not internal DNS).
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Author Comment

by:logicalstepcomp
ID: 36521855
Sorry copy Mistake
I renamed the server before this is actual

Internal Bypassurl : Https://ga-server.internaldomain.local/ews/exchange.asmx
InternalURL            :Https://mail.domain.com.au/EWS/Exchange.asmx
ExteranlURL           :https://mail.domain.com.au/EWS/Exchange.asmx

The only name as far as I know is mail.domain.com.au in the Certificate

Not sure about this Autodiscover in the DNS
But I didnt add to the working server





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Expert Comment

by:Alan Hardisty
ID: 36521873
Okay - so does OOF work externally and not internally?
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Author Comment

by:logicalstepcomp
ID: 36521880

Sorry not sure what you mean OOF ?
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Expert Comment

by:Alan Hardisty
ID: 36521881
Out Of Facility (the recognised name for Out Of Office) - Sorry - blessed acronyms!
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Author Comment

by:logicalstepcomp
ID: 36521888
Neither

Ive hooked up a Laptop externally running Outlook over https
same error

But I can apply the the setting through OWA

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Expert Comment

by:Alan Hardisty
ID: 36521904
Okay - when you bought a cert - you bought the wrong one!

To get SBS 2011 working without complaint, you need to buy a Multi-Name SSL certificate including the names I have already mentioned (minimum of 5 names will work happily).

You should also configure an Autodiscover DNS record in the Domains DNS Control Panel pointing to the IP Address of your SBS server.

Once that is done - everything should slot into place nicely and you won't have any issues.

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Author Comment

by:logicalstepcomp
ID: 36521928
Ok will look into this
can you explain why other sbs2011 server's setup the same work OK

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Expert Comment

by:Alan Hardisty
ID: 36521944
Nope - not without knowing what's been done to it.

SBS can be made to work if you tweak enough settings, but as I buy a SAN / UCC cert with the names I mentioned and then install it, I haven't had to work out a way to fudge the installation.

I would also imagine that something else won't be working on the server that you haven't discovered yet, so won't be recommending fudging this one.

Best practise is to buy a SAN / UCC cert, configure an Autodiscover A record and then you don't have to adjust anything.
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Author Comment

by:logicalstepcomp
ID: 36521960
Ok I belive you
Thou no tweaking was done standard install
Been looking up still not sure about setting up the Autodiscouver A record
do you have any links on this


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Expert Comment

by:Alan Hardisty
ID: 36521983
Here is a link for how to setup an SRV record instead of an Autodiscover A record:

http://support.microsoft.com/kb/940881

In terms of an Article for setting up an A record instead - it depends on who your domain is hosted with as to how that is achieved.  Who is the domain hosted via?
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Author Comment

by:logicalstepcomp
ID: 36521995

Straight DNS hosting through Netports
the mail records pointing to the customers IP address



\
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Expert Comment

by:Alan Hardisty
ID: 36522017
Okay - do you have access to create DNS records?

If you do - can you log in and Create a new A record.  Call it AUTODISCOVER and add the External IP Address of your SBS 2011 server as the result for the A record, then when you try to resolve autodiscover.domain.com.au it should resolve back to the SBS 2011 server's IP Address.

Make sense?
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Author Comment

by:logicalstepcomp
ID: 36522026
Yes thanks will try
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Expert Comment

by:Alan Hardisty
ID: 36522039
If you get stuck anywhere - please let me know.
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Author Comment

by:logicalstepcomp
ID: 36526129
Hi Alan

After adding the A record
I get an security alert come up in outlook with
The Security Certificate is not valid
The Nmae of the Security certificate is invalid or does not match the name of the site
if you select proceed
The Out of office assistant comes up
So i gues i now need to sort this certificate
will get on to go-daddy and see what i can do
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Expert Comment

by:Alan Hardisty
ID: 36526143
Okay - progress of sorts.  Getting closer at least.
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Author Comment

by:logicalstepcomp
ID: 36526151

No I've only added the A record
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Author Comment

by:logicalstepcomp
ID: 36533471
Hi Alan
I Bought a new UCC SSL certificate for a new server setup
I havde the same setup as the previous customer
I Pointed the same  autodiscover A Record
and  got the same certificate error but everthing worked
Then after adding the new certificate with the correct extra domains
the certificate error dissapeared , but out of office assistant has the not available error
Im using go-daddy for the provider and requesting the certificate for exchange 2010
there isnt an option for sbs2011
& installing the certificate with the sbs2011 wizard



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Author Comment

by:logicalstepcomp
ID: 36534256
Update

All sorted it was just one user i had an issue with (reconnected the user all working fine)
thnaks for all the assistance on this Good work
I've learnt a little more

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Accepted Solution

by:
Alan Hardisty earned 500 total points
ID: 36534960
Excellent - great news.

So with the right names in the SSL cert and the Autodiscover A record, you are all sorted :)
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