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  • Status: Solved
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Problem open files from My documents

We moved users home dirs (My Documents) from Windows 2003 server to Windows 2008 server.

All old files (created before the change) open OK, but new files won’t open every time (Maybe every second time file opens without error message)

“Filexxx could not be found. Check the spelling of the file name and verify that the file location is correct.” It doesn’t matter if  I double click the in Windows Explorer or  latest files list.

After a few hours tests I notices all workstations works fine and problem occurs only in laptops.

All settings are made with GPOs (My document redirection and enable offline settings) I can’t find anything wrong in those settings.

Operation system is Windows XP and Office version 2003.
 Any idea what's wrong?
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FIIT
Asked:
FIIT
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1 Solution
 
Andrew CliffSenior Technical ConsultantCommented:
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FIITAuthor Commented:
Thanks for quick reply, but the article didn't solve the problem :(
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Chev_PCNCommented:
Do you have different GPOs for desktop & laptop users?
What about profile paths on the user objects? Are they all pointing to the correct location?
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FIITAuthor Commented:
Yes GPOs are different. My document redirection  is same but Laptops have offline files enabled, workstation's offline files are disabled.
Yes profile paths are pointing to the correct location.

The mystery is why files open once correctly but second time it gives error message and the third time it opens ok again.
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Chev_PCNCommented:
It looks like there might be version clashes between the offline files on the laptop and the files stored on the server?
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FIITAuthor Commented:
Thanks for comment.  I deleted all offline files on the laptop and synchronized all files again, but did not fix the problem :(
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FIITAuthor Commented:
After several tests it looks like problem occurs only with Office 2003 files and Windows Explorer when there is also a new directory involved.
Eg. I made a new  directory and saved a new excel file to the new directory, then i tried open it in Windows Explorer. File didn't open every time, maybe every second. BUT then I made a new file to OLD directory and i opens without problem.

This problem occurs in several laptops not only one :(
 New ideas how to fix this?



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Andrew CliffSenior Technical ConsultantCommented:
If this is only happening with Office files check the filepath length. There is a known issue with Office 2003 and filepath length when using folder re-direction.
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johnb6767Commented:
Have you DISABLED Offline Files?
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FIITAuthor Commented:

No Offiline files are enabled for laptops
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FIITAuthor Commented:
I think this might be the fix for the problem

http://support.microsoft.com/kb/2479462
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FIITAuthor Commented:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\lanmanserver\parameters\
DWORD: NoAliasingOnFileSystem
Value Data: 0

The registry key existed in the registry.
I changed the  value from 1 to 0.  After reboot the server, files open without errors.
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