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Problem open files from My documents

Posted on 2011-09-12
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Medium Priority
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Last Modified: 2012-05-12
We moved users home dirs (My Documents) from Windows 2003 server to Windows 2008 server.

All old files (created before the change) open OK, but new files won’t open every time (Maybe every second time file opens without error message)

“Filexxx could not be found. Check the spelling of the file name and verify that the file location is correct.” It doesn’t matter if  I double click the in Windows Explorer or  latest files list.

After a few hours tests I notices all workstations works fine and problem occurs only in laptops.

All settings are made with GPOs (My document redirection and enable offline settings) I can’t find anything wrong in those settings.

Operation system is Windows XP and Office version 2003.
 Any idea what's wrong?
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Question by:FIIT
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12 Comments
 
LVL 4

Expert Comment

by:Andrew Cliff
ID: 36521979
0
 

Author Comment

by:FIIT
ID: 36522030
Thanks for quick reply, but the article didn't solve the problem :(
0
 
LVL 9

Expert Comment

by:Chev_PCN
ID: 36522051
Do you have different GPOs for desktop & laptop users?
What about profile paths on the user objects? Are they all pointing to the correct location?
0
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Author Comment

by:FIIT
ID: 36522135
Yes GPOs are different. My document redirection  is same but Laptops have offline files enabled, workstation's offline files are disabled.
Yes profile paths are pointing to the correct location.

The mystery is why files open once correctly but second time it gives error message and the third time it opens ok again.
0
 
LVL 9

Expert Comment

by:Chev_PCN
ID: 36522260
It looks like there might be version clashes between the offline files on the laptop and the files stored on the server?
0
 

Author Comment

by:FIIT
ID: 36527536
Thanks for comment.  I deleted all offline files on the laptop and synchronized all files again, but did not fix the problem :(
0
 

Author Comment

by:FIIT
ID: 36528924
After several tests it looks like problem occurs only with Office 2003 files and Windows Explorer when there is also a new directory involved.
Eg. I made a new  directory and saved a new excel file to the new directory, then i tried open it in Windows Explorer. File didn't open every time, maybe every second. BUT then I made a new file to OLD directory and i opens without problem.

This problem occurs in several laptops not only one :(
 New ideas how to fix this?



0
 
LVL 4

Expert Comment

by:Andrew Cliff
ID: 36529065
If this is only happening with Office files check the filepath length. There is a known issue with Office 2003 and filepath length when using folder re-direction.
0
 
LVL 66

Expert Comment

by:johnb6767
ID: 36553192
Have you DISABLED Offline Files?
0
 

Author Comment

by:FIIT
ID: 36558386

No Offiline files are enabled for laptops
0
 

Accepted Solution

by:
FIIT earned 0 total points
ID: 36586114
I think this might be the fix for the problem

http://support.microsoft.com/kb/2479462
0
 

Author Closing Comment

by:FIIT
ID: 36890368
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\lanmanserver\parameters\
DWORD: NoAliasingOnFileSystem
Value Data: 0

The registry key existed in the registry.
I changed the  value from 1 to 0.  After reboot the server, files open without errors.
0

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