Improve company productivity with a Business Account.Sign Up

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 522
  • Last Modified:

E-mail sending Problem

I am having a problem with 1 user in my company who is getting the following message when sending to one Client:

"The message could not be delivered because the recipient's destination email system is unknown or invalid. Please check the address and try again, or contact your system administrator to verify connectivity to the email system of the recipient"

I have tested sending a message to this user and it delivers and confirms that it has reached the server.

When I took a look at his reciopents in outlook I noticed that in message type (see attached file) the properties are set to mailto where as mine and all his other contacts are set to smtp.

We are using Exchange 2003 with outlook 2007.

Any thoughts on this? I must admit I have never noticed the mailto before.

Many Thanks

Chris
0
cmlbaete
Asked:
cmlbaete
  • 4
  • 4
  • 2
  • +1
1 Solution
 
cmlbaeteAuthor Commented:
Screenshot of the e-mail address properies
0
 
Alan HardistyCo-OwnerCommented:
Mailto:emailaddress@domain.com will never be able to send.

You need to not click on the mailto: link when replying and simply open an email and hit the reply button.

If they see a link with the email address in - they need to click on it and remove the mailto: part otherwise it won't send.

Add them a contact and get them to put the correct email address into it.
0
 
Shanmuga SundaramDirector of Software EngineeringCommented:
0
Making Bulk Changes to Active Directory

Watch this video to see how easy it is to make mass changes to Active Directory from an external text file without using complicated scripts.

 
Alan HardistyCo-OwnerCommented:
Ah - someone who can use Google - excellent!
0
 
Shanmuga SundaramDirector of Software EngineeringCommented:
0
 
Alan HardistyCo-OwnerCommented:
The point is that we get loads of Google Monkeys that don't know the first thing about Exchange and simply Google for something relevant and post nothing more than a "Check this out" comment and a link.

If you want to stand out from the other Experts and not get tagged as a Google Monkey, please post information from your own knowledge and back it up with a link.  We all know how to Google - but we don't all know how Exchange works.

In terms of points - you can see that I don't need them.

Alan
0
 
Shanmuga SundaramDirector of Software EngineeringCommented:
Alan, thanks for your comments. will do as advised.
0
 
Alan HardistyCo-OwnerCommented:
Many thanks.

Alan
0
 
samalphinsCommented:
"The message could not be delivered because the recipient's destination email system is unknown or invalid. Please check the address and try again, or contact your system administrator to verify connectivity to the email system of the recipient"

As per your above posted message I understood that the receipient id is invalid
1. Please check the id twice saved in particular user local contacts and in cache
2. Remove apostrophe symbol ( ' ) or any other symbol on both side of receipient email id in TO/CC/BCC column
3. Now try sending probably it should work.
0
 
cmlbaeteAuthor Commented:
Thank you all for your comments - I have learnt something new today.

Although I knew that the mailto entry was incorrect I wasn't sure that should stop it sending but it has solved this users problem as He had clicked a link which had the mailto: link within it.

I have spent some time on it this morning and found that if he replied to her it also added in the mailto part despite her original message with her e-mail address being set to SMTP?

Thanks everyone for all your posts.
0
 
Shanmuga SundaramDirector of Software EngineeringCommented:
there you go Alan. thanks for your smarter answer
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Get your problem seen by more experts

Be seen. Boost your question’s priority for more expert views and faster solutions

  • 4
  • 4
  • 2
  • +1
Tackle projects and never again get stuck behind a technical roadblock.
Join Now