Solved

Windows update fails - Windows 7

Posted on 2011-09-12
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2,684 Views
Last Modified: 2012-05-12
I cannot seem to install the latest updates for my copy of Windows 7 Professional. I keep getting these same error codes each time:

Code 66A - Unknown error
Code 8007006E - Unknown error
Code C0000020 - Unknown error

I've run virus scans with 2 different virus software apps and there aren't any infections. Does anyone have a solution to this, preferably one that doesn't require a lot of twiddling with the registry and such...

Is there a MS Fixit for this?

Thank you!
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Question by:jbarnette
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15 Comments
 
LVL 30

Expert Comment

by:ded9
ID: 36522593
You need to run system readiness tool first and then restart the computer.

If u have win7 64 bit then run this
http://www.microsoft.com/download/en/details.aspx?id=20858

If u have win7 bit then run this
http://www.microsoft.com/download/en/details.aspx?id=3132


After restarting install updates. If still having problems then upload checksur.log.



Ded9
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LVL 50

Expert Comment

by:jcimarron
ID: 36524030
0
 

Author Comment

by:jbarnette
ID: 36528645
Thanks, but I had already tried the update readiness tool and the update troubleshooter without success. I found the solution to 2 of the problems on my own:

SOLVED! Code 66A - Unknown error - I went to programs and features and ran a repair on Microsoft .NET Framework 4 Client Profile

SOLVED!Code C0000020 - Unknown error - I set the folder "WMI" located at C:\Windows\System32\LogFiles\WMI and all child items within to full control for my user account in the advanced security permissions. Also, had to set the folder "winevt" located at C:\Windows\System32\winevt and all child items within to full control for my user account AND full control for the "eventlog" object in the advanced security permissions.

Still trying to resolve the Code 8007006E issue without having to reinstall my office installation. Any more suggestions? Thank for the comments so far.
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LVL 50

Expert Comment

by:jcimarron
ID: 36530728
jbarnette--What is the Update (KB # and subject app) causing the error?
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Author Comment

by:jbarnette
ID: 36530926
Security Update for Microsoft Office 2007 (KB951550)
Security Update for the 2007 Microsoft Office System (KB951944)
Update for Microsoft Office 2007 System (KB2508958)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2586924)
Update for the 2007 Microsoft Office System (KB967642)

These are the ones i have tried to install. If i install them individually i get the same error with each one.
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Author Comment

by:jbarnette
ID: 36530956
The 2007 Microsoft Office Suite Service Pack 2 (SP2)

...is one of them as well.
0
 
LVL 30

Expert Comment

by:ded9
ID: 36531045
Known issue with security software....put the computer in clean boot mode and then install the updates.

Clean boot process

Start-type - msconfig- click on startup tab- click disable all...then click services tab- put a check on hide all microsoft services ...and then click disable all....click ok and then restart the computer in normal mode.

Now install the updates manually...Reboot ...come out of clean boot .



Ded9
0
 

Author Comment

by:jbarnette
ID: 36531140
Sorry still the same error.
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LVL 30

Expert Comment

by:ded9
ID: 36531156
upload the checksur.log

Try uninstalling your security software...reboot and then try to install the updates.





Ded9
0
 

Author Comment

by:jbarnette
ID: 36531304
Tried uninstalling security software...no go. Here is checksur.log
CheckSUR.log
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 36531317
Several ideas here
http://www.eggheadcafe.com/microsoft/Windows-Update/35142907/error-code-8007006e--windows-7.aspx
Have you tried installing 2007 Microsoft Office Suite Service Pack 2 separately from the others?  I wonder if there is some conflict between what updates are needed before and after installing the SP2.
0
 
LVL 30

Expert Comment

by:ded9
ID: 36531339
Log points to .net framework error

SQMAPI.DLL Not Loaded      0x000000C1


check this article

http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/Q_27205620.html


Use the clean up tool to remove .net and then do windows updates to install all .net framework


Ded9
0
 
LVL 30

Expert Comment

by:ded9
ID: 36531382
If nothing works then try repair install

Boot to desktop...insert the windows 7 disc...launch setup...click upgrade option....this will repair your windows install... complete the repair install.

You will not loose any data or programs during the repair install process

if sp1 is installed then you need to integrate sp1 and then perform repair install.
http://www.intowindows.com/how-to-slipstream-windows-7-sp1-into-installation-dvd-iso/




After repair try installing updates.



Ded9
0
 

Accepted Solution

by:
jbarnette earned 0 total points
ID: 36532136
SOLVED! Code 66A - Unknown error - I went to programs and features and ran a repair on Microsoft .NET Framework 4 Client Profile

SOLVED! Code C0000020 - Unknown error - I set the folder "WMI" located at C:\Windows\System32\LogFiles\WMI and all child items within to full control for my user account in the advanced security permissions. Also, had to set the folder "winevt" located at C:\Windows\System32\winevt and all child items within to full control for my user account AND full control for the "eventlog" object in the advanced security permissions.

Thanks for all the comments but i was able to resolve the Code 8007006E issue. I had ended up having to manually uninstall the office installation using the fixit located here:
http://support.microsoft.com/KB/928218 
...and then reinstall Office 2007.
0
 

Author Closing Comment

by:jbarnette
ID: 36555839
Thanks for all the questions. I was able to do the research and found the solutions to all of the errors. Windows update is working now.
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