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Outlook 2008 64 bit missing text from emails

Posted on 2011-09-12
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Last Modified: 2013-02-15
I have a user that is receiving email and the header information appears in the email, but the physical text in the body of the email is not visable. Any suggestions?
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Question by:SLGREZEL
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6 Comments
 
LVL 12

Expert Comment

by:marcustech
ID: 36523673
There is a setting under Send/Receive that allows you to specify 'Download only Headers' or only download headers if message is above a certain size.  There is no Outlook 2008, so I'm guessing 2007 or 2010.  In 2010 it's under Send/Receive > Send Receive Groups (dropdown) > Define Send Receive Groups > All Accounts > Edit

Check this setting.
download-headers.png
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Author Comment

by:SLGREZEL
ID: 36524338
Ok, I will have to wait for user to return to office tomorrow. I deleted her profile and she is now able to view these messages when connecting from home, but when she comes in the office she was not. I will respond tomorrow. Thanks for the notes.
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LVL 12

Expert Comment

by:marcustech
ID: 36525630
AHha!  I've just remembered, when using cached Exchange mode on Outlook there is a setting 'On Slow Connections Download Headers Only' and that's more likely to have got ticked than the 'always download headers only'.
http://technet.microsoft.com/en-us/library/aa996502%28EXCHG.65%29.aspx

If you need any more info let us know, I reckon it's got to be one of those two settings though.
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Accepted Solution

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SLGREZEL earned 0 total points
ID: 36711702
The user was connecting to her local desktop instead of her remote connection to the server when she was in the office. If she connected via remotely, it was showing the headers fine.
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