New router blocking incoming mail
Posted on 2011-09-12
I have a client who have had a BT router installed which is now getting replaced with a Netgear N150. There were no specific ports open or any configuration other than the username and password for the ISP configured, same with the new netgear router.
They are using macs with the email program, entourage and the problem is that emails are no longer coming in but can send emails. I have configured the ports on the new router to see if that is the issue and still have the same problem.
Their email is hosted externally so they are just collecting from their servers, not a local server.
You can see the amount of messages they are to come in and sizes etc but its just not downloading the emails.
The error message that comes up is:
"An operation on the server timed out. The server maybe down, overloaded or there may be too much net traffic.
Could not retrieve mail.
Error - 3259"
Whenever you switch back the BT router, it all works perfectly fine.
Thanks in advance.