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Solved

cannot open clipboard on copy past in excel 2007

Posted on 2011-09-12
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1,599 Views
Last Modified: 2012-08-14
my user gets this message every 2 or 3 times she tried to copy/past in excel. she has windows 7 64bit with office 2003 and excel 2007 installed. the issue is intermittent. user is an admin on the machine. Screen shot of error
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Question by:Dave_Bolacker
13 Comments
 
LVL 10

Expert Comment

by:borgunit
ID: 36524162
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Assisted Solution

by:Dave_Bolacker
Dave_Bolacker earned 0 total points
ID: 36529759
this did not help
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LVL 59

Expert Comment

by:LeeTutor
ID: 36949823
I've requested that this question be deleted for the following reason:

This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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Assisted Solution

by:Dave_Bolacker
Dave_Bolacker earned 0 total points
ID: 36949824
i cant believe no one else in the community has run into this issue....
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LVL 23

Expert Comment

by:Michael74
ID: 36954917
Are you using a third party add in. If so disable it and see if this resolves the issue

If that does not work then

Try to open Excel in  safe mode. If you can open Excel fine in  safe mode, then disable the Add-ins in Excel.
Follow the steps to open Excel in safe mode.
Go to Start->click on all programs-> Accessories-> Run->
Type Excel /safe and click on OK (Note: there should be a space between excel and /)

How to disable Add-ins in Excel 2010:-
Step1: Click the File Tab in Excel 2010 and Click Excel Options.
Step2: In the left hand side of the Excel Options dialog box, click Add-Ins.
Step3: Under ‘Manage’ Click the COM Add-ins
Step4: Uncheck all the Add-Ins listed under COM Add-ins.
Step5: Click close and restart Excel.

Also refer the link and try to empty the clipboard and check if it helps.

http://social.answers.microsoft.com/Forums/en-SG/officeinstall/thread/d0239f09-cb2d-4300-b19d-603795f909b7
http://answers.microsoft.com/en-us/office/forum/office_2010-excel/cannot-open-clipboard/6a4aa646-72fd-4f1c-9127-c3e12bc9a4b3

Michael
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LVL 26

Expert Comment

by:redmondb
ID: 36956134
Hi, Dave_Bolacker.

Couple of suggestions...
(1) For some people, changing their default printer from a HP has helped. What's the user's default printer?
(2) Could the user try uninstalling the two Offices and just re-install 2007 - at least as a test?

Regards,
Brian.
0
 
LVL 26

Expert Comment

by:Nick67
ID: 36956911
<with office 2003 and excel 2007 installed>

Multiple versions of Office on the same machine tend to be a hairy thing that can cause lots of subtle problems.
Unless you are a developer who needs to test and develop applications in both versions, this is something to avoid.
If you can, completely uninstall both Offices.
Google "Completely Uninstall MS Office" and download the appropriate tool to completely remove Office
Then, re-install JUST Office 2007.
This is probably your best solution

Other things to consider if you can't do that
Questions:
Does this problem happen in multiple workbooks?
Can the user paste into some non-Office application like notepad when she cannot paste in Excel?
Is the Office clipboard (12 or 24 items) being used, or just the Windows clipboard?
Is the Office 2003 clipboard (12 items) or Office 2007+ clipboard (24 items) in use?
Is the failure random or can you make it happen with a set number of steps (open this book, copy these cells, paste here--and it fails)?
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Accepted Solution

by:
Dave_Bolacker earned 0 total points
ID: 37059729
this turned out to be a module of our asset/problem management suite. landesk, our agent was updated and it installed the file issclipexec as part of it's remote control module. with the advice of the vendor we stopped all landesk services, renamed the file from  issclipexec.exe to  issclipexec.old and restarted the services.
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Author Closing Comment

by:Dave_Bolacker
ID: 37087330
a 3rd party was were the problem....
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LVL 26

Expert Comment

by:redmondb
ID: 37060349
Dave,

Glad you're sorted and thanks for coming back with the cause and solution.

Regards,
Brian.
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