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Outlook 2007 does not receive mails

Hello everybody

I have a little big problem with a Outlook 2007 mail client.
I have a account created on but when i click on send/receive button nothing happened.
I've done a test in the account parameters and everything goes ok. Outlook can connect to the pop3 server and aloso can send mail trough the smtp server.
When i click on the send/receive button then nothing happened. I've send several mails to this account in order to have something to read and i send several mails from outlook in order to test that the account can send mails.
The send action works OK but on the receive action then nothing happened.

Any idea is welcome :)

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George
Asked:
George
1 Solution
 
Shanmuga SundaramDirector of Software EngineeringCommented:
did you try sending test email? was it success in delivering that email to you?
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CoSmismgrCommented:
check the pop3 settings and also verify the account is pop enabled.
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madhatter5501Commented:
can you see the email using owa?  if not try running the https://testexchangeconnectivity.com/ and see if you get any errors.
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GeorgeAuthor Commented:
1) Sending mail from Outlook works i send to a gmail addres and it goes ok
2) Pop setings ok and the outlook selfchek works ok
3) I can see received mail trough a webmail.



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madhatter5501Commented:
try turning off the firewall on the workstation and disable the mail scanner on the A/V and see if that helps, if not you'll have to verify the settings in outlook
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GeorgeAuthor Commented:
1) Firewall is down
2) Microsoft Anti-virus is down
3) I remove and create the account ... still not work and there is no error
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madhatter5501Commented:
are you using the standard ports or ssl?
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GeorgeAuthor Commented:
Using standard ports pop3 (110) and smtp (25)
I've try to change the pop3 to another fake port and when i click send/receive there is no error.
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madhatter5501Commented:
what about the ssl or tls?
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madhatter5501Commented:
from the workstation can you telnet to the server?
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madhatter5501Commented:
I should clarify

telnet "fqdn of server" 25   - No Quotes
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GeorgeAuthor Commented:
Outlook 2007 send mail without problem. There is no smtp error. The send function Works.
The receive function does not work.
When you create a new account you can test the receive and send function. Both works there is no configuration error.
But when the user click on the send/receive button on Outlook, there are no incoming mails. And i know there are mails to read.
If i write a mail as soon i click on send the mail is gone and i receive it on my google account.
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madhatter5501Commented:
ok, here is some things to try -

open outlook in safemode and see if it works

if that doesn't work, recreate the users profile in AD, not the outlook profile

see this link for more info - http://forums.techarena.in/small-business-server/898237.htm
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GeorgeAuthor Commented:
Outlook is not working with an exchange server. There might be a qmail / vpopmail or someting like acting as mail server.
This account work for a while and today he change his mind :)
The other users does not have this problem and both are using outlook 2007 and the same mail server

I try outlook in safe mode nothing change to ...
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madhatter5501Commented:
you may want to request attention for this question to notify some other experts, I am out of ideas - I'll keep thinking though
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GeorgeAuthor Commented:
Latest news
I ask office 2007 to repair office installation ... i was hoping that will works ... still broken :(
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GeorgeAuthor Commented:
Ok That's All Folks ...

I uninstall then install again Office 2007 and  goes ok. I still not know what happened .. windows is magic :)

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GeorgeAuthor Commented:
Is not a beautiful solution.
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