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Outlook 2007 does not receive mails

Posted on 2011-09-12
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Last Modified: 2012-05-12
Hello everybody

I have a little big problem with a Outlook 2007 mail client.
I have a account created on but when i click on send/receive button nothing happened.
I've done a test in the account parameters and everything goes ok. Outlook can connect to the pop3 server and aloso can send mail trough the smtp server.
When i click on the send/receive button then nothing happened. I've send several mails to this account in order to have something to read and i send several mails from outlook in order to test that the account can send mails.
The send action works OK but on the receive action then nothing happened.

Any idea is welcome :)

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Comment
Question by:George
18 Comments
 
LVL 17

Expert Comment

by:Shanmuga Sundaram
ID: 36524219
did you try sending test email? was it success in delivering that email to you?
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LVL 5

Expert Comment

by:CoSmismgr
ID: 36524240
check the pop3 settings and also verify the account is pop enabled.
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LVL 11

Expert Comment

by:madhatter5501
ID: 36524598
can you see the email using owa?  if not try running the https://testexchangeconnectivity.com/ and see if you get any errors.
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Author Comment

by:George
ID: 36524723
1) Sending mail from Outlook works i send to a gmail addres and it goes ok
2) Pop setings ok and the outlook selfchek works ok
3) I can see received mail trough a webmail.



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LVL 11

Expert Comment

by:madhatter5501
ID: 36524778
try turning off the firewall on the workstation and disable the mail scanner on the A/V and see if that helps, if not you'll have to verify the settings in outlook
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Author Comment

by:George
ID: 36525164
1) Firewall is down
2) Microsoft Anti-virus is down
3) I remove and create the account ... still not work and there is no error
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LVL 11

Expert Comment

by:madhatter5501
ID: 36525217
are you using the standard ports or ssl?
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Author Comment

by:George
ID: 36525265
Using standard ports pop3 (110) and smtp (25)
I've try to change the pop3 to another fake port and when i click send/receive there is no error.
0
 
LVL 11

Expert Comment

by:madhatter5501
ID: 36525273
what about the ssl or tls?
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LVL 11

Expert Comment

by:madhatter5501
ID: 36525275
from the workstation can you telnet to the server?
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LVL 11

Expert Comment

by:madhatter5501
ID: 36525281
I should clarify

telnet "fqdn of server" 25   - No Quotes
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Author Comment

by:George
ID: 36525352
Outlook 2007 send mail without problem. There is no smtp error. The send function Works.
The receive function does not work.
When you create a new account you can test the receive and send function. Both works there is no configuration error.
But when the user click on the send/receive button on Outlook, there are no incoming mails. And i know there are mails to read.
If i write a mail as soon i click on send the mail is gone and i receive it on my google account.
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LVL 11

Expert Comment

by:madhatter5501
ID: 36525522
ok, here is some things to try -

open outlook in safemode and see if it works

if that doesn't work, recreate the users profile in AD, not the outlook profile

see this link for more info - http://forums.techarena.in/small-business-server/898237.htm
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Author Comment

by:George
ID: 36525606
Outlook is not working with an exchange server. There might be a qmail / vpopmail or someting like acting as mail server.
This account work for a while and today he change his mind :)
The other users does not have this problem and both are using outlook 2007 and the same mail server

I try outlook in safe mode nothing change to ...
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LVL 11

Expert Comment

by:madhatter5501
ID: 36525764
you may want to request attention for this question to notify some other experts, I am out of ideas - I'll keep thinking though
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Author Comment

by:George
ID: 36526035
Latest news
I ask office 2007 to repair office installation ... i was hoping that will works ... still broken :(
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Accepted Solution

by:
George earned 0 total points
ID: 36528605
Ok That's All Folks ...

I uninstall then install again Office 2007 and  goes ok. I still not know what happened .. windows is magic :)

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Author Closing Comment

by:George
ID: 36555748
Is not a beautiful solution.
0

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