?
Solved

Outlook 2010 and shared mailbox problem

Posted on 2011-09-12
2
Medium Priority
?
348 Views
Last Modified: 2012-05-12
We recently upgraded some workstations from office 2003 to 2010. Previously i had four people opening a shared mailbox. They each had a folder under the inbox that they would drag a message to and then call the sender. Now that we have upgraded, senders are getting multiple calls because my people dont see that one of their colleagues have moved the message. Im sure its a refresh issue, but I have had no luck resolving it yet. I am running Exchange 2003 (for now)

Thank you.
0
Comment
Question by:jehntholt
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 37

Accepted Solution

by:
Jamie McKillop earned 2000 total points
ID: 36529617
Hello,

In Outlook, go to Tools - Account Settings. On the E-mail tab, open the properties for the Exchange account. Click More Settings. On the Advanced tab, uncheck the box beside "Download shared folders". This will prevent Outlook from caching the shared mailbox and all your users will see a "live" copy.

JJ
0
 

Author Comment

by:jehntholt
ID: 36529735
Thanks. I thought I had already cleared cached mode, but I found one that still had it enabled. That may have been the problem. I will test and let you know, Thanks for your help.
0

Featured Post

Prepare for your VMware VCP6-DCV exam.

Josh Coen and Jason Langer have prepared the latest edition of VCP study guide. Both authors have been working in the IT field for more than a decade, and both hold VMware certifications. This 163-page guide covers all 10 of the exam blueprint sections.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Many people use more than one email account and so it becomes difficult for them to manage them when they use separate accounts,  so, in this article, I have shared an easy way to add Other Mail Accounts in your Google Inbox. It helps to combine all…
Outlook for dependable use in a very small business   This article is about using the Outlook application (part of Microsoft Office) in a very small business, or for homeowners where dependability and reliability are critical requirements. This …
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Suggested Courses

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question