Solved

Outlook 2010 and shared mailbox problem

Posted on 2011-09-12
2
343 Views
Last Modified: 2012-05-12
We recently upgraded some workstations from office 2003 to 2010. Previously i had four people opening a shared mailbox. They each had a folder under the inbox that they would drag a message to and then call the sender. Now that we have upgraded, senders are getting multiple calls because my people dont see that one of their colleagues have moved the message. Im sure its a refresh issue, but I have had no luck resolving it yet. I am running Exchange 2003 (for now)

Thank you.
0
Comment
Question by:jehntholt
2 Comments
 
LVL 37

Accepted Solution

by:
Jamie McKillop earned 500 total points
ID: 36529617
Hello,

In Outlook, go to Tools - Account Settings. On the E-mail tab, open the properties for the Exchange account. Click More Settings. On the Advanced tab, uncheck the box beside "Download shared folders". This will prevent Outlook from caching the shared mailbox and all your users will see a "live" copy.

JJ
0
 

Author Comment

by:jehntholt
ID: 36529735
Thanks. I thought I had already cleared cached mode, but I found one that still had it enabled. That may have been the problem. I will test and let you know, Thanks for your help.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Outlook Free & Paid Tools
Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

863 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now