vqt411
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BES Express 5.0.3 Over The Air Activation
Has anyone successfully activate BB devices over the air with BES Express 5.0.3? We have Blackberry Enterprise Service with our carrier so Enterprise Activation is available. However, it just sits at activation. BES Server is a Virtual Machine so we can't test by connecting to USB for activation.
thanks
thanks
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I went throught this process already. However, it is still not capable of activating OTA. We will resort to using the BB Desktop Manager to activate the BB for now.
Also can you share what error are you getting while trying activation?
Are other users are activated on this BES and running fine?
Are activation for other accounts are working fine?
Have you tried activating this account on any other handheld?
Did you verified MAGT logs if it has captured any data for the failing activation?
Also it has not been mentioned that are you using BES Express for Domino or Exchange
How to set activation password
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB10636
Activation related troubleshooting
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB13852