Solved

Lost Sent Items Folder

Posted on 2011-09-12
4
402 Views
Last Modified: 2012-05-12
I have an end user having an issue with the sent items folder that is missing in outlook (its not there in OWA either).  However if i create a new profile, when it updates the offline folders it does the "updating sent items folder" and if i send an email and search for it, I can see the emails but not the Sent Items folder.  Client is using Outlook 2010 for Exchange '07.  We tried running outlook with "outlook.exe /resetfoldernames", however, the folder is missing.  The client has Outlook configured on 3 machines and it's not visible on any of them.

Any ideas?
0
Comment
Question by:abpExpert
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 16

Accepted Solution

by:
Enphyniti earned 250 total points
ID: 36525421
outlook.exe /resetfolders
0
 

Author Comment

by:abpExpert
ID: 36525471
@enphyniti Tried that already as well as /cleanprofile and other switches from microsofts site.
0
 
LVL 5

Assisted Solution

by:d_nedelchev
d_nedelchev earned 250 total points
ID: 36525573
The problem may be server-side... is your mail beign delivered by a local server?
0
 

Author Comment

by:abpExpert
ID: 36526039
Yes, he's attaching to his company's Exchange '07 server.
thanks.
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

617 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question