I have an end user having an issue with the sent items folder that is missing in outlook (its not there in OWA either). However if i create a new profile, when it updates the offline folders it does the "updating sent items folder" and if i send an email and search for it, I can see the emails but not the Sent Items folder. Client is using Outlook 2010 for Exchange '07. We tried running outlook with "outlook.exe /resetfoldernames", however, the folder is missing. The client has Outlook configured on 3 machines and it's not visible on any of them.