Solved

Outlook 2010 Won't Open HTML Links

Posted on 2011-09-12
4
714 Views
Last Modified: 2012-05-12
I am running Outlook 2010 on Windows 7 Ultimate 64bit.  Up until recently every was working fine.  Now when I try to click on a link to any webpage from any email that is sent to me I get the error "General failure. The URL was: "http://www.[anything].com/". An error occurred in send the command to the application."  Any ideas?  This is really annoying.  I attached a screenshot of the error message.  Thanks everyone! Error Message Screen Shot
0
Comment
Question by:PostQ
  • 2
  • 2
4 Comments
 
LVL 93

Accepted Solution

by:
John Hurst earned 500 total points
ID: 36525244
>>> until recently every was working fine

This is generally a symptom of a virus. Scan for malware and when done also scan with Malwarebytes.

If (for certain) there is no malware, try the following:

1. Run an Office Repair (via Control Panel -> Programs and Features, click on Office and Change.
2. Update Office to SP1 and patch fully.
3. Open cmd.exe with Run as Administrator. At the command prompt, run SFC /SCANNOW . Allow to complete and restart. This is System File Checker.

... Thinkpads_User
0
 
LVL 2

Author Comment

by:PostQ
ID: 36525712
Office repair fixed it!  I did run a virus scan yesterday so I knew it wasn't that.  Thank you very much!
0
 
LVL 2

Author Closing Comment

by:PostQ
ID: 36525714
Very helpful thank you!
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 36525778
You are most welcome and I was pleased to assist you. Cheers, .... Thinkpads_User
0

Featured Post

Microsoft Certification Exam 74-409

VeeamĀ® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
A list of top three free exchange EDB viewers that helps the user to extract a mailbox from an unmounted .edb file and get a clear preview of all emails & other items with just a single click on mailboxes.
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
how to add IIS SMTP to handle application/Scanner relays into office 365.

860 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question